Kings Arms

About Kings Arms

JOB TITLE: Team Player REPORTS TO: Duty Manager ROLE PURPOSE: Whether behind the bar, waiting on guests, in the kitchen or wacky warehouse the role of team player focuses on what is best for our Guest, by delivering the best Guest hospitality experience. They will do this by only accepting great quality at all times from them and their team, making sure they show a genuine interest in each and every individual guest and always deliver at the right pace with the right face. Key Responsibilities and Duties Best for our Guest: · Listen, engage, and deliver the best guest hospitality, all day, every day to every guest. · Gain guest feedback at every opportunity to help improve our business. · Take bookings and process orders in an efficient and professional manner. · Always create a great first impression with a warm and friendly welcome. · Know our products and offers obsessively to give the guest the best choice to drive sales within the business. · Ensure service levels are at the right pace for the guest and the occasion. · Serve with accuracy to deliver great food and drink at all times, in accordance with specification guides. · Deal with complaints positively and always advise Duty Manager · Be proud of our pub and the brand in which we work Best for Investor · Always be aware of present and future sales activities · Understand how to offer the guest great value for money and identify sales opportunities · Accurate cash handling and stock checks to be carried out · Complete any role associated administration in line with professional retail standards · Adhere to challenge 21/25 policy Team · Able to build rapport with your team and guest · Complete all mandatory training and e-learning within set timescales · Work as one team as directed by your Duty Manager to ensure all requirements of the business are met, be flexible and adaptable to all roles within the business · Ensure all scheduled shifts are started promptly · Attend any 121 booked with your line manager and take responsibility for your own career development · Attend all team meetings · Ensure full adherence with your Terms and Conditions of employment and any weekly/periodic communications. · Give consideration at all times for the well being and safety of your team Planning, Organisation and execution · Write things down rather than trying to remember from memory · Display personal time management e.g. Punctuality and flexibility for shifts offered · Able to prepare and organise work area for shift Person Specification Able to deliver great guest hospitality, all day, every day Always go out of their way to anticipate guest needs and displays empathy with the guest Ensure brand standards are met consistently Displays empathy with Guests Takes pride in their presentation and is aware of uniform expectations Always open to receive feedback from other team players and members of the management team to foster a culture of continuous improvement Able to work on own initiative and meet deadlines Open and adaptable to change within the team Aware of our competitors Passionate about their performance and delivery Sales driven and understands why we make every penny count · Understands how important their role is to the investor · Recognises the importance of both sales and hospitality · Friendly and outgoing · Able to work as part of a team in a fast paced environment Confident in what they deliver Benefits: On-site parking Discounted/free food Job Types: Full-time, Part-time, Permanent Education: GCSE or equivalent (Preferred)

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