Kilkenny Ormonde Hotel

About Kilkenny Ormonde Hotel

The Kilkenny Ormonde Hotel, is currently seeking a motivated, structured and dynamic Accommodation Manager. This is an excellent opportunity for an ambitious candidate to manage the Accommodation department of one of Kilkenny’s premier 4* Hotels. The successful candidate will direct the Accommodation Team to provide top quality service, implement excellent standards and exceed guest satisfaction and expectations. Job Overview: The Accommodation Manager will work closely with and report directly to the General Manager. To provide guests with a quality, well maintained hotel, along with quality service at all times. The position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates. The Accommodation Manager is responsible for hotel wide cleanliness and cleaning schedules. To have an excellent knowledge of all costs and budgets and to ensure that they are achieved. Key Responsibilities: Operational / Service · To plan and direct the day to day operation of the Accommodation Department. · To ensure Kilkenny Ormonde Hotel standards are achieved at all times. · To reflect and enhance the Hotels mission statement and objectives in all activities. · To ensure all departmental staff are able to carry out their duties to the standards as laid down in the SOP manual. · To ensure the SOP manual is up to date, in use and regularly reviewed within the Department. · To assist in implementing and maintaining a quality system for the Hotel and especially in Accommodation to ensure we always offer guests consistently high standards of quality through monitoring. · To assist in achieving annual awards and goals we set out to achieve. · To assist in auditing department for service and quality and in implementing strategies to improve results. · Have a visible presence within the hotel ensuring that all customer needs are consistently met. · Resolve guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, while maintaining the departmental and hotel reputation. Financial · Ensuring that the required staffing levels of the department are always met. · Review and control the weekly payroll and expenditure for the Accommodation Department in line with budget. · Follow best practice in managing costs within the hotel while always being conscious of our corporate and social responsibility. Staff Development & Training · To manage and develop a team of Hotel professionals. · Work closely with the HR & Training Manager to organise all training activities of the Accommodation Department. · Continually develop new knowledge and skills to ensure best practice service delivery. · Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in department. · Ensure all relevant Fire, Health & Safety & HACCP training is carried out along with any other statutory requirements that need to be adhered to. · Support and deliver training to team members and actively develop the skills and knowledge of the department as a whole. · Supervisor development, performance reviews, progression planning. · Employee Engagement. · Responsible for the recruitment, selection & retention of all Accommodation staff in co-ordination with the HR & Training Manager. Skills and Qualities required · Must have a minimum of 3+ year’s Accommodation Supervisor / Management experience with a strong focus on Standards, Staff Management and Financials. · Management Qualification. · Smart professional outlook with an innovative management style. · Proficient computer skills. · A proven track record in meeting targets and deadlines. · Excellent communication skills. · Ability to take and act on constructive feedback. · Attention to detail and capable of driving standards. · Ability to multi skill with all department HOD's throughout the Hotel. · Motivating, influencing and leading staff in a professional manner so that they fully understand expectations. Reference ID: KOH AM FEB 2020 Job Types: Full-time, Permanent Experience: Accommodation Manager: 2 years (Preferred)

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Legal Form: Ltd

Company Type: Self-Employed

Company Size: 51 - 250

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