Ketto Online Ventures

About Ketto Online Ventures

Job Summary ** Responsibilities and Duties Handling inbound queries from Ketto’s customers through email, chat, IVR and WhatsApp. Resolve escalations through outbound calls as and when required Work with the sales, finance and tech teams to resolve customer queries Provide customer feedback to the product and sales teams Identify patterns and devise ideas to improve Ketto’s customer support ecosystem Qualifications and Skills Ability to thrive in a dynamic, fast-paced startup environment. Holding a Bachelor’s degree or an equivalent diploma with more than 1 year of total work experience. Prior experience of at least 6 months in a customer support role is a must. Saturdays and Sundays will be working. You will be working a 5-day workweek with any 2 weekdays off. Experience working with support tools eg. Zendesk Support, Zoho Desk, etc. is highly preferred. Strong communication skills - verbal and written. Knowing at least one language apart from English and Hindi is a strong plus. Multi-tasking ability - You can efficiently prioritise and quickly resolve multiple queries. Empathy - Ketto works with patients and their caregivers. Empathy is an essential trait. Desire to learn - You’re a highly motivated self-starter, with an eagerness to learn and grow. Open to handling queries during off-work hours, on occasion. Job Type: Full-time

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