Kenny Waste Management

About Kenny Waste Management

Do you have what it takes to deliver exceptional levels of customer service? If so we would love to hear from you. We are looking for candidates who are friendly, great communicators and excellent at building rapport with customers. This is an ideal role for anyone with at least 2 years of customer service experience, within an office environment, who wants to work for a growing company in a fast-paced environment. You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner in a fast-paced team providing the service our customers expect. JOB DESCRIPTION JOB TITLE: Customer Service Advisor DEPARTMENT: Customer Service Desk LOCATION: Worsley Trading Estate, Lester Road, Little Hulton, M38 0PT LINE MANAGER: Customer Services Manager DATE OF ISSUE: 1. REPORTING RELATIONSHIPS Responsible to: Customer Services Manager Responsible for: N/A 2. JOB PURPOSE To receive, process and respond to all account customers’ daily queries and requirements in a professional and timely manner. 3. PRINCIPAL JOB DUTIES 1. Communicate efficiently, politely and clearly with customers and waste partners both verbally and in writing over the telephone and via email 2. Process customers’ requests by raising and sending purchase orders to existing waste partners whilst ensuring that current customer pricing structures are adhered to and that the % gross profit is equal to or above the specified minimum 3. Maintain and manage Purchase Order Tally’s when a customer requires us to keep a control on their purchase values 4. Keep accurate written records of all incoming calls 5. Resolve basic customer queries using own initiative and escalate complex issues to customer account advisor or your line manager 6. Conduct daily checks with all waste partners to ensure that the day's movements are scheduled to go ahead as planned 7. Ensure that all waste partner documentation is current and compliant. 8. Ensure that all onsite skips are moved according to Kenny Waste Management terms and conditions. 9. Input and maintain up-to-date customer information in Waste Logics 4. KNOWLEDGE, SKILLS & EXPERIENCE EXPERIENCE SKILLS Essential: Essential: EE1 – Previous experience of working as part of SE1 - Competent IT skills to be able to navigate a team in a customer service environment and use all IT software utilised by KWM SE2 – Ability to understand and interpret information/problems and respond accordingly SE3 – Ability to provide a clear explanation of day to day issues in a direct manner both verbally and in writing whilst being able to deliver both good and bad news. SE4 – To be supportive of others both in the immediate team and wider Company whilst being happy to take additional work in busy periods SE5 - Be able to work methodically and accurately with strong attention to detail SE6 - Be able to work under pressure and to tight deadlines SE7 - Be flexible and adaptable SE8 - Understand the need for change and adapt to new tasks or situations KNOWLEDGE QUALIFICATIONS Essential: Essential: EE1 - Understand the need for excellent QE1 – English and maths GSCE or equivalent customer service and be able to provide it EE2 - Appreciate the diverse requirements of different types of customers EE3 – to be able to quickly learn KWM’s product and service offerings, and provide the best solutions for the customers’ requirements 5. COMPANY STANDARDS 1. To remain aware at all times of your responsibilities for your own Health and Safety, for the Health and Safety of those directly responsible to you, your work colleagues and any others who may be affected by the operations under your responsibility or control and to ensure that at all times the correct PPE is worn for your role. 2. To work positively and inclusively with colleagues and customers so that Kenny Waste Management Ltd provides a workplace and delivers services that do not discriminate against people on the ground of their age, sexuality, religion or belief, race, gender or disabilities. 3. To fulfil personal requirements, where appropriate, with regard to Kenny Waste Management Ltd policies and procedures, health, safety and welfare, customer care, emergency, evacuation, security and promotion of Kenny Waste Management’s Mission Statement. 4. To work flexibly in the interests of the company. This may include undertaking other duties provided that these are appropriate to the employee’s background, skills and abilities. Where this occurs, there will be consultation with the employee and any necessary personal development will be taken into account. Job Types: Full-time, Permanent Salary: £17,500.00 to £20,000.00 /year Experience: customer service: 2 years (Required) Education: GCSE or equivalent (Required)

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Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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