Kacific Broadband Satellites

About Kacific Broadband Satellites

Roles & Responsibilities Kacific is a fast-growing and evolving broadband satellite group headquartered in Singapore with offices in Vanuatu and an Asia Pacific. Kacific’s purpose is to make a rapid and lasting difference to the people of Asia Pacific by providing high-quality, low-cost satellite broadband connectivity that will enable critical healthcare, education and government services to reach unserved and underserved rural communities. We are committed to using proven satellite technologies to solve the endemic lack of affordable broadband internet in remote regions and locations of the world. Satellite connectivity drives economic growth, provides infrastructure freedom to communities and improves people’s lives. We offer a diverse but inclusive, flexible and family-oriented workplace with a results-based culture and opportunities to travel within the 25 markets we serve. We view our employees as integral to our business and invest in retention strategies to ensure that they’re able to grow as our business grows. Our Kacific Network Operations Center (NOC) is located in Singapore and operates and controls the Kacific teleports in Australia, Indonesia and the Philippines. We are expanding our NOC team with numerous openings for NOC Engineers. KEY RESPONSIBILITIES Real-Time monitoring of Kacific satellite network, and in particular of the teleports and hubs Crisis management and communication on network health and status to assigned customers, as well as restoration of service Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations Interfacing with the ground segment team for the continuous improvement of the teleports Coordination of satellite partner TT&C team for the management and control of the satellite payload Network configuration in coordination with the ground segment team Provide regular analysis of troubleshooting records KEY INTERFACES Ground systems engineering team (level 2) Sales operations Sales managers Network management at customers REQUIREMENTS Diploma/Degree in technology (Bachelor or master in relevant engineering field) At least 5 years valuable experience in an IT, electrical engineering or network monitoring position Knowledge of telecommunications, satellite RF and core network Satellite ground and hub systems Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 3G/4G) Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay) Excellent customer service and interpersonal skills Reliable and a team player Logical thinker, thoughtful and methodical Able to do shift work in lieu of NOC 24/7 operations (Candidates out of university/polytechnic with relevant diplomas/degrees may be considered) If you are interested to join us, please apply NOW!

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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