John Deere

About John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW. Title: Dealer Technical Support Specialist Primary Location: Mexico (MX) - Coahuila (MX-COA) - Saltillo Function: Customer & Product Support John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets. Main Responsibilities: Provides product and customer support, primarily through the DTAC system, for the Tractors platform. Develops new solutions and provides product technical support to field teams, channel partners, customers on complex problems. Has the skill necessary to take more complex problem and present a solution that is usable by a common dealer technician. Identifies emerging issues or complex product problems using known information and personal knowledge. Once identified, puts together detailed evidence packages and presents to a Data Analysis Team for agreement on starting a formal Corrective Action Review. In order to reduce DTAC call volume, identifies gaps in current publication and training information and acts as the lead with the publication, marketing, and training teams to update information in order to stay current with changing field needs. Proactively identifies own training needs to maintain current on product enhancements and attends appropriate training as needed Adapt/develop/deliver complex technical content training materials to the local and global DTAC team and channel partners. May travel to the field to collect failure data to provide problem definition on complex problems. What Skills You Need: The DTAC specialist must have writing skills because of the use a computer system to communicate to dealers and to engineers. The specialist must have computer skills and specifically the use of all the Microsoft Office applications. The specialist must be able to read part blue prints and interpret the tolerance information. The specialist must know how to use Service Advisor and maneuver through the technical manuals. The specialist must have verbal skills so they can conduct one on one conversations with dealer personnel or engineering in order to properly fix a tractor problem. The specialist must understand the use of ISO drawings and schematics. The specialist must have a solid basic understanding of engines, electronics, hydraulics, air conditioning, and powertrains. The specialist must understand the correct use of basic mechanical tools described in our technical manuals. Travel availability up to 35% of time What Makes You Stand Out: The senior specialist should be able to use Service Advisor to assist in calibrating, programming, and diagnosing complex tractor problems. The specialist should have more than a basic understanding of the tractor systems to the pointthat they can diagnose complex problems without written procedures. The senior specialist should have a solid understand of repair procedures to the point of knowing some approximate times to complete them. The senior specialist should be able see gaps in our publications and training programs and provide specific recommendations to correct them. Education (or equivalent experience): Degree in an Education discipline or equivalent experience. - University Degree (4 years or equivalent) Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent) Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent) Degree in an Agricultural Sciences discipline or equivalent experience. - University Degree (4 years or equivalent) Degree in a Marketing discipline or equivalent experience. - University Degree (4 years or equivalent) At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. John Deere-a proven business leader- watch your potential grow. This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved. Candidates must have the necessary work permits to work in the country.

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Company Info

Legal Form: Company

Company Type: Entreprise cotée en bourse

Company Size: 5001 - 10000

Revenue: > 10 billion (USD)

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Hiring Locations: 194

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