Jivaro

About Jivaro

Vibrant, young & stylish global brand Be a part of a rapidly growing and established brand Melbourne based close to CBD Our client is a very well known, fashion leading, stylish womenswear brand based in Melbourne. The humble Australian fashion boutique has grown to a high growth international fast fashion brand with a social following of 1.5 million. In the next stage of growth, they are expanding operations to better service their customers globally, and are looking for an Online Customer Care Coordinator to join the team. The main responsibility of this role is to deliver exceptional customer service via a variety of channels, whilst representing the brands values. Job Tasks & Responsibilities Your responsibilities will include but are not limited to; Provide customers with speedy, exceptional customer service via all customer service channels which include email, phone, chat, social media Process orders over the phone for customers experiencing issues and issue refunds via internal systems Manage and multitask customer responses in a timely fashion Excellent communication skills and able to represent the brand in a professional manner at all times Must be able to think on your feet and provide company approved outcomes in every resolution Appropriate escalation and notification of issues Skills and experience To match with the business values and fit this role you will be/have: Experience in a similar role preferred; Fashion/Apparel industry Online customer service experience High level analytical and problem-solving skills Ability to communicate professionally – both written and verbal Strong time management and organisational skills Ability to handle multiple tasks accurately and effectively Be a team player Ability to work autonomously and use initiative Experience working in a high growth environment, with constantly changing priorities If you are seeking to transition or to take the next step in your career, please don't hesitate to reach out for a confidential discussion on this role with Eliza Denahy. Please email your resume to [email removed].

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Company Type: Private

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