Jayman BUILT

About Jayman BUILT

Our home-base could be yours too. For 40 years, Jayman BUILT has continually redefined the way new homes are built, bought and, most importantly, lived in throughout the Calgary and Edmonton area. For more information, visit www.jayman.com We currently have an opening for a Desktop/Network Support Technician for our Edmonton office. A Day in the life of a Desktop/Network Support Technician: Directly support business users with IT issues and requests and manage those requests through to completion. Provide IT orientations and new hire documentation to new users as they commence employment. Developing IT self-help articles and procedures for common IT issues and publishing them to users. Adhere to Security Policies throughout all support tasks and procedures. Ensure support documentation is up to date and complete. Ensure Users and IT teams are appropriately informed of issues or outages and timelines for repair. Ensure self-service IT support documents are created to reduce the number of issues the IT team has to resolve. Rotating On-call to support our Sales Centres evening till 8pm and on weekends from 12pm – 5pm. What you will bring to the table: Microsoft Certified Systems Engineer, Information Technology Management Certificate or an equivalent. 2 years in a customer support role with a focus on service. Excellent communication skills with the ability to communicate technological concepts to non-technical users High level of motivation, positive attitude and strong sense of ownership. An understanding of support processes and methodologies. Understanding of industry standard support methodologies. Understanding of software applications relevant to support Understanding of networking equipment and best practices. (Firewall, Switch, WAP). Software / Services: Microsoft Windows (10), Windows Server Azure Meraki Active Directory Office 365 FAST by Constellation HB Dynamics 365 Managed Engine Service Desk Plus As a Platinum-Level Best Managed Company in Canada, we will provide you: Competitive compensation and incentive program Flexible health and dental coverage Customized Training Programs Opportunity for growth and career development Employee Discounts Reward and recognition programs Extensive community and volunteer involvement RSP Matching Do you see the magic? Are you ready to be part of the lifestyle? Join the award winning Jayman BUILT team and contribute to our exceptional track record, with over 26 thousand homes built in the last 40 years. Please apply through Fitzii at https://www.fitzii.com/apply/46722 by March 6, 2020. We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

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Job Ads found: 109

Job Ads per Month: 5.2

Hiring Locations: 2

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