Javelin Technologies

About Javelin Technologies

PROFILE As part of the 3D-Printing team this role is primarily responsible for providing pre-sales technical expertise supporting Javelin's 3D Printing and Additive Manufacturing technology and products. This effort includes benchmarking, customer visits, marketing events and presentations, as well as other sales and marketing efforts. This position will be reporting from our BC or Alberta location. RESPONSIBILITIES Pre-Sales and Marketing Support Address technical objections; conduct product demonstrations and product implementations involving Stratasys 3D printing equipment. Understand the sales process to provide more effective technical support. Deliver product demonstrations and presentations comfortably to anyone in a company hierarchy from a draftsman to the CEO or business owner. Manage the benchmark process, providing continuous improvement to the process. Work with team members to improve current benchmarking and support systems. Perform the evaluation, printing and post processing of benchmarks from prospect data as provided by the Sales Team. Proactively market new materials and upgrades to the Stratasys client base. Together with Marketing, develop a consistent pipeline of case studies and press releases. Technical Support Provide rapid response technical support for a wide variety of customers in many disciplines and industries for Stratasys 3D printing equipment. Escalate support issues to other Digital and Application Engineer Team Members using procedures. Assist customers with software and hardware functionality for Stratasys 3D printing equipment via phone or email and advanced web conferencing tools. Document, track, and follow up with customer issues to complete resolution. QUALIFICATIONS & REQUIREMENTS 4 year degree preferred, or related experience. Thorough understanding of the Additive Manufacturing and 3D Printing Industry. Strong interpersonal skills and an ability to work with teams. Proficient problem solving and ability to diagnose and solve system/equipment issues. Must be customer focused and service oriented. Ability to learn new skills, adapt to changing environments and show attention to detail. Excellent communication (both written and verbal) and presentation skills. Strong planning, organizational and administrative skills. < 40% travel required and a willingness to travel when needed.

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 58

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