Ivanti

About Ivanti

Looking for more than just a job? We like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. Ivanti is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. With more than seven acquisitions in the last four years and open positions around the globe, it's an exciting time to join Ivanti. If you’re passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you! Technical Support Engineer German/French Speaker Location: Warsaw The office is located 10 m from Metro Politechnika and is equipped with all the facilities and tools that will make your job comfortable. But the most important part of it is the team. We are a group of people that loves what they do. We like to spend time together at the office and after working hours. We know that we can count on each other. And we work on the principle that there are no problems without a solution and that every situation is a learning opportunity. Here's what you will do: Provide technical support for our users (application administrators - IT people), meaning resolving their questions or problems in the areas of system configuration/setup and product functionality including fixes Serve as primary support liaison between company and customer Keep customer informed of how and when problems are resolved Involved in any additional follow up, testing and troubleshooting Works directly with the back-line and development teams to resolve complex issues and provide input for product direction This is just the beginning of your journey with Ivanti. There will be a lot of possibilities for you to get in-depth knowledge and broaden you experience with different responsibilities and occupations. What you need to be good at working in Ivanti as a TSE: 1+ years of relevant experience in technical support/customer service on 1st or 2nd line of technical or application support Fluent spoken and written English and French Experience in troubleshooting in those areas: Windows Server and Client (Knowledge of Windows infrastructure including DHCP, DNS, Active Directory, Windows Registry, Services and Processes) SQL (Knowledge of Database Infrastructure, SQL Trace/SQL Profiler, Querying, Maintenance planning) IIS (Knowledge about HTTP protocol, IIS Configuration) Network (ISO/OSI Model, Ports, Network Services, Network Trace Analysis) Initiative and ownership of your work. Learn new technologies Take on new challenges And put new ideas into motion, your managers and teammates will support you. Excellent communication skills. So you can resolve our user's issues and support your colleagues throughout the organization What is not essential, but nice to have: Bachelor degree in Computer Science, Engineering or equivalent Microsoft® Certified Professional, Microsoft® Certified Database Administrator, Oracle® Database Administrator - Certified Associate, Cisco Certified Network Associate, VMware® Certified Professional, CompTIA® Network+, ITIL Linux/Mac (Commands, Configuring and Installing, Scripting, Software Distribution) OS Deployment (Knowledge one technology or more: MDT, SCCM, Ghost, Altiris) PowerShell or any other scripting language Benefits: Great team that you will love to work with Support in developing your skills and career Private Healthcare Online Training/Certifications Gym Card Lunch Card We provide bicycle stands and shower facilities for all of our cycling/sport loving employees External Recruiting Agencies/Vendors: Ivanti does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search. #LI-MM1

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Company Info

Legal Form: co

Company Type: Private

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Hiring Locations: 32

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