Ipswich Borough Council

About Ipswich Borough Council

Ipswich Borough Council's Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority. Day to day Working within the team you will be required to provide high standards of customer service, responding to and resolving a wide range of enquiries as the first point of contact by telephone, email, social media and face to face for a variety of Council services. About you You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Maths and English GCSEs at pass level or NVQ level 1 in Customer Care, knowledge of MS Outlook, the internet or similar software. You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service. You will be required to work within a shift pattern covering the operational hours of 8.30am to 5.00pm Monday to Friday. What you can expect from us: We offer a comprehensive training package, including 1-2-1 training, ongoing development and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council. Please download a Job Description and Person Specification for more information regarding this vacancy: Customer Services Advisor (Level 1)

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Company Info

Company Type: Government

Company Size: 1001 - 5000

Revenue: 25 - 50 million (USD)

Job Ad Metrics

Job Ads found: 88

Job Ads per Month: 3.3

Hiring Locations: 2

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