Invicti Security

About Invicti Security

We are looking for a Support Engineer to provide enterprise level, high-quality technical support to our customers for the Netsparker products. Support Engineer deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users worldwide via telephone, the Netsparker Support System, and other channels as required. As this position requires communicating with customers worldwide, speaking-level English is a must. Responsibilities/Brief Job Description: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Remotely connect to customers’ installations to troubleshoot their issues Review product’s log files to gain further knowledge of problems encountered by customers Escalate unresolved support tickets to tier 2 support Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Assist the Netsparker sales team, resellers and distributors with technical queries Suggest new technical content when needed, such as blog posts and articles Essential Technical Skills Required Proven working experience in enterprise technical support, IT support or as a technical engineer Knowledge of Windows, and general desktop support issues Detailed Knowledge of HTTP protocol Basic TCP/IP and other networking concepts Familiarity with some network tools like Fiddler, Wireshark Experience with basic web development, HTML, and SQL Familiarity with basic security topics such as XSS and SQL Injection Personal Skills Required Excellent written and verbal communication skills (Turkish and English) Self-motivated and goal-oriented Ability to work remotely as part of a virtual team Good interpersonal skills Strong problem-solving skills Excellent client-facing skills Benefits Best hardware and software Competitive salary Continuous learning and development opportunity through qualified technical resources Global technical conference attendance opportunities Location Remote or Netsparker Istanbul Office

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Company Info

Legal Form: Corp

Company Type: Private

Company Size: 51 - 250

Revenue: 50 - 100 million (USD)

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Job Ads found: 46

Job Ads per Month: 2.3

Hiring Locations: 3

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