Inuits

About Inuits

For a project with our client 1010data (http://1010data.com/) we are looking for a Support Specialist Recently named Best Alternative Data Provider by the HFM European Quant Awards, 1010data transforms Big Data into Smart Insights to activate the high-definition enterprise that can anticipate and respond to change. Their time series-driven collaborative analytics, consumer intelligence, and alternative data solutions enable over 900 consumer-driven organizations and their trading communities to achieve improved business performance, efficiency and growth quicker, with less risk. The world's foremost companies, including Sam's Club, Dollar General, Procter & Gamble, Coca Cola, GSK, 3M, Bank of America and JP Morgan, consider 1010data the partner of choice for optimizing company health, mastering consumer touchpoints and digitally transforming operations. 1010data delivers on the promise of Big Data, and is just getting started. As a member of the Customer Experience team you will handle complex and specialized support tickets and projects in the Support Portals: Support clients on the use of 1010data's system and Consumer Insights Platform, maintaining a high level of client satisfaction. Actively engage in knowledge sharing and collaboration, by creating/improving knowledge base articles and participating in online communities through posts and comments. Become an expert on customers' businesses and our retail clients' data. Act as an advisor to product development teams on reporting tools and features. Act as a liaison between the client and the development teams in order to relay new feature requests, feedback, etc. Escalate to management and appropriate groups when recognizing at-risk accounts and critical issues You will be bringing… Successful first experience of progressive support experience STEM Bachelor's degree or significant experience in business analysis or statistics Experience in a client-facing support role, utilizing multiple support channels, is highly preferred. CPG or Retailer business analyst industry experience a plus Experience using BI tools or retailer's supplier portals (MicroStrategy, Cognos, Palantir, etc) is a plus. The ability to communicate instructions/information in a professional, effective and concise manner. Ability to ask appropriate probing questions to determine the cause of issues. Ability to get an instant rapport with customers. Passionate about solving real business problems with Big Data Knowledge-Centered Service (KCS) and Online Community experience a plus. Handle confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment. You are fluent in English, some Spanish might be a plus. As the client is based in US, there will be an alignment with the EST-timezone.

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Company Type: Private

Company Size: 11 - 50

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