Interactive Avenues

About Interactive Avenues

Job Summary 1. Social Listening and monitoring using enterprise tools. Crisis management and ORM, working with various teams across client organization. 2. Creating insightful reports from social, digital and secondary research, on brand, consumer, competitor and category. 3. Engagement on various social platforms with customers, after appropriate brand approval on responses. 4. Work with creative teams to co-ordinate on regular posting activities for assigned brands. 5. Identifying and collaborating with influencers and communities during key events. Monitor influencer activity. 6. Be the custodian of all assigned social accounts and ensure 100% quality in publishing. 7. Analyse and report on content performance across platforms. Responsibilities and Duties - Understanding of Keyword setup within the listening tool (preferably Konnect Insights) - Understating of Conversation bucketing in pre-defined categories - Creating online situational responses for complaints/queries - Response posting on customer complaints/queries / other important conversations within the client specified turnaround time - Maintaining client relations (pre-dominantly with the customer service team) - Preparing basic ORM reports and trackers - Continuously evolve on Tools and new-age technology for effective Reputation Management across all channels Digital Agencies candidates are preferred. Required Experience and Qualifications 1. 3 year of ORM experience - Graduate or Post Graduate - Basic knowledge of Ms-Excel and Ms-Powerpoint 2. Good written and verbal communication skills 3. Analytical bend of mind 4. Good knowledge on Social Media platforms, campaigns and metrics. 5. Knowledge on social listening tools like Sysomos, Radian6, Netbase, Sprinklr etc. 6. Desirable to have some knowledge on some Web Analytics (Google analytics, Adobe Analytics etc.) or data visualization (Data Studio, Tableau, PowerBI etc.) tool. Job Type: Full-time Salary: ₹400,000.00 to ₹500,000.00 /year Experience: ORM: 3 years (Preferred) work: 2 years (Preferred) total work: 3 years (Preferred) Education: Master's (Preferred) Industry: Arts & Entertainment Speak with the employer +91 9179505169

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