Intelligent Debt Management

About Intelligent Debt Management

Client Service Consultants DebtBusters is currently seeking an Inbound Call Centre Consultant. The successful candidate will become the “voice of DebtBusters” and first point of contact for our clients. The candidate must be highly efficient, detail orientated, self-motivated and eager to learn, as well as being a team player on all levels. Key Responsibilities: Resolving client queries dealing with: Debt counselling; Additional financial services/products; The National Credit Act; Short/non-payment queries; Payment and debit order queries; Balances; Credit reports. Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times; Educating and referring clients to the Company self-service client portal; Minimum Requirements: Grade 12; 2 years customer service experience in a contact centre (Preferrably Financial Services); Additional tertiary or related qualifications will be advantageous. Criminal clear Key Competencies: Excellent verbal and written communication skills; Excellent listener; Excellent time management; Analytical; Problem solver; Urgency to attend to client queries and resolve them; Ability to work well in a team environment; Financial acumen; High levels of honesty, accountability and integrity Applications close on Thrusday, 13 February 2020, by COB.

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Company Size: 51 - 250

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Job Ads found: 180

Job Ads per Month: 5.3

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