Innserve

About Innserve

Customer Service Centre Advisor Full Time Shifted Permanent TADCASTER, NORTH YORKSHIRE £21,429.72 p.a. inclusive of pensionable salary an unsociability payment and an expected £2,978 p.a. discretionary incentive paid quarterly (subject to Company performance against targets). Benefits include: Pension, Occupational Sick Pay, Health Care, Life Assurance, and monthly diagnostic incentives Rostered Hours: Average of 35 hours per week covering from 8am to 9pm (Inclusive of two weekend shifts in every 8 weeks) An opportunity has arisen in our Customer Service Centre at our Head Office in Tadcaster for a Customer Service Centre Advisor. You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Working a roster with a standard day of no more than 7 hours, you will work a combination of hours throughout your roster cycle to provide coverage between the hours of 8am to 9pm. Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves. Training is provided on site at our purpose built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure we provide excellent support to our customers at all times. We are looking for someone who is: § self-motivated, enthusiastic and confident; § able to demonstrate excellent Customer Service skills; § an excellent communicator with a good telephone manner; § PC literate and not afraid of using systems during real time conversations with customers; § able to demonstrate resilience and flexibility in a fast paced environment. An understanding of the licensed trade would be a distinct advantage but not essential. If you feel you have the experience and skills we are looking for, then we would love to hear from you. Innserve is committed to being an equal opportunity employer. Job Types: Full-time, Permanent Salary: £21,429.72 /year Experience: customer service: 1 year (Required) Education: GCSE or equivalent (Required)

Synonyms

Technologies (from Job Ads)

Hiring Locations (10 of 30)

Headquarters

Loading map...

Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 501 - 1000

Job Ad Metrics

Job Ads found: 600

Job Ads per Month: 12.5

Hiring Locations: 30

Data Info