Initiative

About Initiative

· Managing the Reservations Department · Dealing with all incoming enquiries regarding accommodation availability, rates, etc, as well as taking, processing and confirming these reservations. · Dealing with all written correspondence or communications with regards to the above. · Furnishing all relevant GUESTS / CLIENTS with the necessary confirmation letters, or pro-forma invoices. · Furnishing all relevant GUESTS / agents with pro-forma invoices and following up on these, so as to ensure payments are received on or before their due dates. · Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on Opera. Also ensuring all relevant paperwork is handed over to Front Office timeously. · Maintaining GUEST history records as well as VIP profile list (company details, designations, etc.) · Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates. · Full Understanding all aspects of group reservations i.e. chasing group quotes, contracts, managing due dates for payments and Mini Hotels in Marsha and balancing groups in Marsha and Opera. · Quality Assurance Assessment scores with regards to the Reservations department are met or exceed the Group benchmark. · Ensuring that procedures and guidelines are adhered to i.e. Revenue Management Guidelines, Reservations procedures, credit policies and authorization procedures etc. · Timeous and accurate submission of all required Reservations reports. · Managing the reservations TEAM in the above aspects. · Assisting the Business Optimisation Manager with aspects of revenue management including closing of rates, inventory in Marsha, building rates in Opera, One Yield restrictions and Channel Management. · Full running of the reservations department · Managing the Reservations Department · Dealing with all incoming enquiries regarding accommodation availability, rates, etc, as well as taking, processing and confirming these reservations. · Dealing with all written correspondence or communications with regards to the above. · Furnishing all relevant GUESTS / CLIENTS with the necessary confirmation letters, or pro-forma invoices. · Furnishing all relevant GUESTS / agents with pro-forma invoices and following up on these, so as to ensure payments are received on or before their due dates. · Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on Opera. Also ensuring all relevant paperwork is handed over to Front Office timeously. · Maintaining GUEST history records as well as VIP profile list (company details, designations, etc.) · Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates. · Full Understanding all aspects of group reservations i.e. chasing group quotes, contracts, managing due dates for payments and Mini Hotels in Marsha and balancing groups in Marsha and Opera. · Quality Assurance Assessment scores with regards to the Reservations department are met or exceed the Group benchmark. · Ensuring that procedures and guidelines are adhered to i.e. Revenue Management Guidelines, Reservations procedures, credit policies and authorization procedures etc. · Timeous and accurate submission of all required Reservations reports. · Managing the reservations TEAM in the above aspects. · Assisting the Business Optimisation Manager with aspects of revenue management including closing of rates, inventory in Marsha, building rates in Opera, One Yield restrictions and Channel Management. · Full running of the reservations department Job Type: Full-time Experience: Reservations: 1 year (Preferred) Customer Service: 1 year (Preferred)

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Company Info

Company Type: Dochteronderneming of bedrijfssegment

Company Size: 1001 - 5000

Revenue: > 10 billion (USD)

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Job Ads found: 211

Job Ads per Month: 5.3

Hiring Locations: 11

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