Infosys Compaz

About Infosys Compaz

Roles & Responsibilities System Administration (30%) 1. User Account Management – Create/Update/Delete of user account for onboard, offboard, transfer and adhoc user changes. 2. Software Installation – Installation and configuration of thick client software on end users computer 3. Penetration Test/ Internal & External Audit – Participate in activity, plan and ensure findings are properly addressed and close off. 4. Patch Management – Routine OS and application patch management. 5. Vendor Management – Work with vendor for quotation, delivery, payment for adhoc services and annual maintenance support. 6. System Support – Health check, batch job monitoring, performance monitoring & etc.…. 7. Service Onboarding – Onboarding and transition of new system from project to support phase. 8. User Access Review – Participate in quarterly and annual access reviews. 9. Project Participation – Support project team with system integrations and request for information. 10. SOP & Documentation – Establish and continuous update of SOP and technical documentation. 11. End User Management – Maintain working relation, proactive communication and support to application end user. 12. SLA Management – In depth understanding on the SLA and ensure that application support is deliver up to expectation. 13. BCP Management – Creation and maintenance of application runbook, preparation/participate in BCP and IT drills. Application Management (70%) 14. Environment Management – End to end support of application’s PROD, UAT, DEV, TFS, firewall rules and etc… 15. Server Management – Ownership of Web, Application and Database servers, to know the plugins installed, specification of the servers, application installed, OS/application patches, renewal of technology (i.e.: monitoring of OS and Database version and propose upgrade when out of support) 16. Application Development – Participate in the full Project Software Development Life Cycle (SDLC) involving requirement study, analysis, design, development, implementation and support of web-based IT solutions. 17. Change Request – Initiate change request, estimate effort and assist with SOW documentation. 18. Best Practices – Maintain architecture framework and standards, good software coding practice, software design and system documentation 19. Application Monitoring – Monitoring and periodical review of application performance taking into consideration of application coding, server resources, user interfaces and user experiences. 20. Continuous Improvement – Ability to understand business requirements mapping to system functions and rates of usage. Propose latest technologies (e.g.: automation, AI & etc.…) to enhance application capability and user experience. ITSM – Ticket management (i.e.: create/update/delete) and provide timely updates to incident, service, change and problem tickets. ITE/Diploma/Degree in Computer Science or IT Related Disciplines >=3 years of application development and support C#. NET, Javascript, JQuery, Ajax, IIS, Windows Services, Web Services, N-Tier, MVC,. Net Core, SDLC, Agile and Team Foundation Server Technical Documentation Ability to interpret technical design and mapping to business requirements. Good communication capability and experience to conduct workshop for UAT or training & etc…. Experience in supporting business systems.

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