Imperial London Hotels

About Imperial London Hotels

Food & Beverage Supervisor £9.71 Per Hour Royal National Hotel Who are we looking for? We are looking for an experienced and enthusiastic Food & Beverage supervisor to join the team in providing a warm, friendly, and efficient service to all guests at Imperial London Hotels. The ideal candidates will be able to demonstrate good knowledge and experience of the Hospitality industry n a similar role and should have experience / knowledge of: People Management Rota Management Cellar Management Rewards & Benefits In return for your hard work as our Food & Beverage Supervisor, you will be entitled to a great range of benefits including: Staff discounts Training and Development opportunities Gain professional qualification (subject to conditions) Employee Assistance Programme 28 Days Annual Leave Entitlement (pro rata) What will I be responsible for? Attend to customer needs, taking orders, serving and informing guests about services offered in the Café Conduct regular and routine checks on all Cafe equipment reporting any problems to Bar Operations without delay Generate product development ideas and promote ‘up selling’ to customers by team Manage customer questions and complaints to achieve positive resolution (or escalate to Head of Department when/if necessary) Oversee and, when necessary, undertake preparation of food from Café menu; cooking and preparation pastries and pizza; preparation and serving hot beverages; and other barista duties or table service as and when required Ensure Café is managed and maintained to highest possible standards of cleanliness, customer presentation, etc. Manage cash handling/flow, petty cash, inventory, and cashing up; effective and efficient processing of all deliveries and ensure full/appropriate liaison with Bar Control; stock control and stock ordering via Materials Control; and opening and closing of premises Maintain quality control, food hygiene, and health and safety for all food/beverage services in the Café Undertaking cleaning activities to ensure they are executed in a timely and professional manner (e.g. vacuuming, washing floors, cleaning down machines/workstations, polishing silverware, cleaning down kitchen etc.) Leadership & Management Create, maintain and manage staff working and cleaning rotas Lead and manage team members to consistently deliver high quality performance and excellent customer service, including induction and training of new recruits Delegate tasks and duties to Assistant Supervisor and other team members as appropriate Be instrumental in the recruitment and selection of all new recruits in partnership with Bar Operations and/or Bar Control, communicating recruitment needs when necessary Lead on induction and training of new recruits on-the-job, and manage continuous training and development of all team members on-the-job Lead on all operational and people management activities appropriate to role Other Duties Ensure Company policies and procedures are managed and maintained Other ad hoc duties in support of the Bars Department and Imperial London Hotel as and when required.

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Legal Form: Ltd

Company Size: 51 - 250

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Job Ads found: 1047

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