Imperial Hotel Cork

About Imperial Hotel Cork

Primarily responsible for receiving guest vehicles, processing and parking in the designated location, ensuring safety practices are followed and following hotel policies in a professional manner Works closely with co-workers to provide greeting/vehicle valet parking/check-in (luggage) experience, and other guest deliveries Works closely with the Guest Relations Co-workers to ensure accurate and timely delivery of guest luggage and packages Ensures timely and accurate receipts and deliveries to guests Provides exceptional services to guests, such as greetings, opening doors, offering assistance as needed, and ensuring all aspects of the lobby/reception areas, ensuring a superior guest experience Assists and supports Guest Relations in additional services, ensuring updated knowledge of local and tourist activities, places to visit, shopping, etc.…, makes appropriate and knowledgeable suggestions for guests for local area activities and events (arts, entertainment, food, etc.…) Effectively and professionally addresses guests’ complaints, tactfully and courteously handling and resolving concerns, ensuring quick resolution and guest satisfaction; documenting and bringing them to the attention of the Supervisor, involving the Supervisor as appropriate Maintains professional working relationships with co-workers, vendors and the general public Conducts routine inspections of public spaces for cleanliness and exceptional appearance Working with all management to address safety or threats and ensures overall safety of guests, employees and general public Other projects and duties as assigned Regular and routine attendance and punctuality is required Availability and willingness to work evenings, week-ends and holidays Full, clean driving licence required Skills Required Demonstrated basic computer skills, preferably working with Microsoft Office products, Hotel Systems and programs Demonstrated customer service experience working with the general public and the ability to tactfully and professionally address public concerns and complaints Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters Demonstrated professional demeanour and excellent oral and written communication skills The following physical demands are requirements and must be met in order for the successful performance of the job position: This position requires the incumbent to speak, hear, see, stand for long periods of time, walk frequently and use full reach and range of motion in arms, hands and fingers, with continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills, to bend, stoop, kneel and lift (floor to waist – up to 25 lbs., waist to shoulders – up to 20lbs.), carry, push, pull and frequently climb stairs Job Types: Full-time, Permanent Experience: Hotel Hospitality: 1 year (Preferred) Licence: Driving (Required) Language: Fluent English (Required)

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