Imagine Cruising

About Imagine Cruising

Job Title – TravelSales Advisor Position – Full Time – Permanent. This role includes working some weekends and evenings on a rota basis. Salary - £18,000 - £21,000 DOE (OTE £45,000 Including Commission) Based – Royal Wootton Bassett, Swindon, Wiltshire Reporting to – Sales Manager Benefits - Pension contributions + Medical Benefit + Discounted Travel About Imagine Cruising Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and are now selling over 60,000 holidays a year with turnover in excess of £200m and industry beating margin and profit metrics. We specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the “new to cruise” market. www.imaginecruising.co.uk Our Head Office is in the UK with a team of 210 and we are now trading in South Africa, Dubai, Australia, (Brisbane & Perth), New Zealand and Germany with a total of 300 employees. Imagine Cruising believes in developing the knowledge, capability and skills of all staff in the company, therefore the occasions for travel, ship visits and supporting other areas of the business frequently arise. With the right attitude and desire to learn there will be opportunities to progress within the business and make a real difference to our potential customers. If you are looking to build a long term career, have a natural charismatic character whom enjoys thinking outside the box along with being a target driven, passionate individual and go the extra mile to exceed KPI’s and customer satisfaction we want to hear from you. You will be rewarded with full, ongoing training and un-capped earnings. A day in the life of an Imagine Cruising Sales Advisor: To service inbound sales calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions Provide excellent service to all of our customers, adapting the approach taken for each call. The ability to offer the customer alternative solutions if the original offering does not meet the customer requirements Delivering company KPI’s Making accurate cost calculations, and providing customers with quotations quickly and efficiently Produce accurate administration work to complete booking process Work pro-actively as part of a small team within a large department of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving, fun and dynamic environment Work effectively and efficiently including building good relationships with other departments to ensure understanding of products and processes. Essential Qualities & Experience · Excellent communication and listening skills · Experience of Telesales work, business to consumer sales in a contact centre environment · Experience of working to and exceeding targets and KPI’s, both business and personal · Good working knowledge of Excel, Word, Outlook and the Internet · Able and willing to work a 5 over 7 rota to include evenings and weekends · To be able to follow direction as well as using own initiative · Continuously improve through feedback Desirable Qualities & Experience · Travel Industry experience · Be able to identify with customers, establish rapport and build relationships · Have a flexible, adaptable and professional working attitude · Excellent organisational skills along with an eye for attention to detail · Be a highly self-motivated individual who is driven by results · Good use of time management including prioritising work load This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position Job Types: Full-time, Permanent

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Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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