Iconix

About Iconix

We’re an e-commerce company based in Cape Town’s Northern Suburbs and we’re looking for an individual to join our expanding team and act as a customer liaison, provide product/services information and resolve emerging problems with accuracy and efficiency. The successful candidate is patient, empathetic, passionate and someone who loves communicating with others. Customer service representatives can place themselves in the customer’s shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. At the end of the day, we’re seeking someone to form part of our growing family, as well as someone with fresh ideas and the ability to take initiative. Job Responsibilities and Key Functions include: · Managing a fair volume of incoming communication · Identify and assess customers’ needs to achieve customer satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Meet personal/customer service team sales targets and call handling quotas · Handle customer complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Handling refund and product escalations · Social media communication · Keep record of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies · Going the extra mile to engage customers · Order fulfilment Qualifications and skills: · Experience with Zendesk · Experience in the e-commerce industry is advantageous · The ability to adapt easily to various types of clients · Excellent communication skills (both verbal and written) · Ability to multi-task, prioritise, and manage time effectively · Ability to meet standard KPIs and SLA Job Types: Full-time, Contract Salary: R6,000.00 to R8,000.00 /month Experience: E-Commerce: 1 year (Preferred) Customer service: 3 years (Preferred) Zendesk: 1 year (Preferred)

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Company Info

Legal Form: SE

Company Size: 11 - 50

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Job Ads found: 114

Job Ads per Month: 3.4

Hiring Locations: 5

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