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IT Support Technician – Innsworth Gloucester This is an exciting opportunity to join a well-established and growing company that can offer career opportunities on a permanent basis. The successful candidate will be primarily responsible for providing IT software and hardware support, training and assistance to all personnel in our office, over the phone, remotely and in person. Key Competences: · Excellent client service skills. · Strong written and oral communication skills. · Enthusiastic. · Keen interest in IT and willing to grow. · Ability to prioritise. · Capacity to improve support processes. · Good interpersonal and relationship building skills. Skills to bring to the Role: · Provide technical support to telephone and email requests from users for all hardware, software and associated peripherals · Ensure the company’s Support Desk software is utilised correctly · Resolve, redirect or escalate support requests to the appropriate member of the wider support team. · Proactively provide information to users on the progress of outstanding support calls. · Install and configure operating systems and various software packages. · Understand the processes used for recovering Data, Via backups and other tools. Assist in the compilation of technical documentation, guidelines and procedures. · Preferably, someone with an understanding of iOS Hardware, Office 2016/365 for Mac, Adobe CS Products, CRM systems, Nav. · Able to work under your own initiative when investigating and analysing information, to troubleshoot issues and create a plan to resolve. · Able to learn and support new business systems, software and processes. · Provide server infrastructure support, identify, diagnose and resolve issues. · Test and install operating systems patches at server level to ensure systems are fully protected. · Log and track all work using a computerised Help desk system. Minimum Required (Desirable) 2 years' experience of working in an IT environment. Microsoft Active Directory - Supporting and administration Microsoft Exchange/O365 - Troubleshooting Outlook client, network issues, profile issues Monitor the hardware and software that runs their web/app infrastructure Monitor and report on current capacity and performance. Responding, managing & active follow-up of any security risks/security incidents, availability-related incidents including communicate with third parties & technical partners to resolve issues Pro-active diagnosis & correction of faults identified plus liaison with the other internal IT teams to achieve fault resolution Support the development and test teams in planning, implementation and troubleshooting of development releases. Provide support for the change configuration and release management Job Types: Full-time, Permanent Experience: IT Support: 2 years (Preferred) Education: Diploma of Higher Education (Preferred)

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Company Info

Legal Form: ab

Company Type: Azienda - Settore privato

Company Size: 11 - 50

Revenue: ~ 1 million (USD)

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Job Ads found: 245

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Hiring Locations: 12

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