Hysan Development

About Hysan Development

You will be responsible to lead the customer services team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers. Job Duties Ensure the smooth day-to-day operation of the Concierge Counter so as to deliver first class services to all shoppers in light of the Group strategy Motivate and monitor subordinates to work closely with the Management Office and Marketing Department to ensure smooth execution of daily operations, marketing and company activities Handle customer complaints and feedback where appropriated Support marketing activities, continuously strengthen relations with tenants and shoppers, and execution of in-mall promotional programs Motivate, train and develop subordinates to meet organization’s current and future needs Conduct briefings and training to front-line staff and reinforce the operation Work with staff members supervised to identify areas where work processes might be improved or streamlined and make relevant recommendations to the management. To plan and conduct regular bench-marking exercise on Concierge/Customer Services and recommend improvements with reference to latest market trend to the management for consideration. Perform other duties/ad hoc projects as assigned by the superior. Requirements Diploma holder with at least 5 year's customer service experience focusing on front-line customer interaction, hotel or shopping mall concierge experience, including 2 years at supervisory level Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus Positive mindset and strong sense of responsibility Fluency in spoken and written English, Cantonese and competent in spoken Mandarin Proficiency in MS Office (Excel, Word, Powerpoint and outlook) Willing to work on shift (5 days/week) Entitled to PH (17 days/year) Work location: Causeway Bay Candidate with more experience will be considered as Senior Guest Services Representative. An attractive remuneration package will be offered to the right candidate. Those interested please press "Apply" or send full resume, with job reference, present and expected salary to: Human Resources Department Hysan Development Company Limited 49/F, The Lee Garden One 33 Hysan Avenue, Causeway Bay Hong Kong OR Fax to: 2907 4988 OR Email to: [email removed] For enquiries, please call/whatsapp 9760 3380. Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies. You may get to know more about us through the internet at www.hysan.com.hk Summary Industry: Real Estate / Property Management Job Category / Function: Customer Service (Customer Service) Property / Estate Management / Security (Property / Estate Management) Property / Estate Management / Security (Others) Job Position Level: Middle Employment Term: Full Time / Permanent Min. Edu. Level Req: Diploma Total Working Exp: 5-7 Salary(HKD): - Location: Wanchai District / Causeway Bay Benefits: Bank Holiday Birthday Leave Bonus for a recruit / new joiner Double Pay Education Allowance Five-Day Work Marriage Leave Meal Allowance Medical Insurance On-the-job training Paternity Leave Performance Bonus Promotion Staff Discount

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Company Info

Legal Form: Ltd

Company Type: Public

Company Size: 501 - 1000

Revenue: 2 - 5 billion (USD)

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