Hyland

About Hyland

The Technical Support Analyst 1 is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. Responsibilities Monitor and pickup support tickets from customers requesting assistance via internal company system Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution Be accountable for customer requests; maintain ownership of request and follow through consistently with resolution Provide regular and frequent communication to customer; ensure customer is fully advised as to the progress or delay to the resolution of their issue Compose internal documentation that fully reflects all activity related to resolution of support request Compose Software Change Requests (SCR) based on customer issues or enhancement requests and submit to responsible team for correction Minimum Qualifications Associate's Degree in Business or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job Experience in a customer service environment preferred Able to thrive in a fast paced environment Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience Good critical thinking and problem solving skills Good prioritization and time management skills Good collaboration skills, applied successfully within a team as well as other areas Up to 10% travel required Please apply online at https://www.hyland.com/en/careers must reference job code 2639. Proposed salary $55K-65K Job Type: Full-time

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 615

Job Ads per Month: 13.1

Hiring Locations: 23

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