Hotelbeds

About Hotelbeds

Hotelbeds is the world´s leading bedbank. The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller. Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities. In September 2016, the company became independent under the ownership of Cinven and the Canadian Pension Plan Investment Board (CPPIB). In June 2017, Tourico Holidays became part of Hotelbeds Group, followed by GTA also joining the company in October of the same year. The company is headquartered in Palma de Mallorca, Spain. The Bedbank business unit is leading Hotelbeds Group charge to reshape travel. It contracts, connects and efficiently distributes a differentiated portfolio of +100,000 hotels to leading travel trade industry partners including online travel agencies (OTAs), retail agencies, tour operators and airlines. Our main Bedbank brands include Hotelbeds, Bedsonline, Hotelopia, Travel Partner Brasil, Room & Go, JBS and Easymarket.This position sits within our Bedbank unit. JOB DESCRIPTION: It’s an exciting time to be joining Hotelbeds. We are looking for a competent, enthusiastic & professional people to join our team. The IT Technician will deliver fast and helpful technical assistance on computer systems locally in the office. The primary focus will be to resolve issues that cannot be resolved remotely by the Global Service Centre or GSC. The IT Technician will help to resolve tickets for technical and/or business issues and offer advice to solve them. The majority of support will be on-site but there might be an opportunity for travel, on occasions. The job holder will be self-motivated and work with attention to high customer satisfaction. The IT Technician must have good technical knowledge and be an effective communicator with both written and verbal English & Spanish in order to understand the problem and explain its solution. They must be customer-oriented and patient to deal with potentially difficult customers who are often working to tight deadlines. The goal is to create value for our employees and clients, drive customer satisfaction resolve technical issues locally. Combined, these things will help preserve the company’s reputation and business effectiveness. Responsibilities Serve as the local point of contact for our internal and some external customers, seeking technical assistance in-person, over the phone, IM chat or email Act as a primary responder to technical issues on-site that have been escalated from the GSC Take proactive ownership by responding in a timely manner to service issues and requests Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Engage with the customer and walk them through the problem-solving process Escalate unresolved issues to the next level of technical support, if required Identify and escalate situations requiring urgent attention Provide accurate information on IT products or services Follow-up with customers and users to ensure complete resolution of issues Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Assist your line manager with any ad-hoc or miscellaneous tasks that might be required Reporting & Key Relationship s You will be confident and able to communicate with all levels of seniority within the company. You will be able to work independently within the team or if your line manager is working elsewhere. Essential Requirements A good working knowledge of Windows7/10, Office365 Knowledge of user management in AD Knowledge of Windows Server systems beneficial Knowledge of cloud infrastructure environments such as Amazon AWS, Azure – considered a plus Basic Networking knowledge A technical, logical thought process with problem-solving skills An ability to stick to strict deadlines whilst demonstrating ability to prioritize and delegate Good understanding & eagerness to learn of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent spoken and written English & Spanish communication skills Customer-oriented and cool-tempered Desirable Requirements Previous experience as a Support Engineer / Technician or similar customer support role in an IT environment BSc/BA in IT, Computer Science or relevant field, desirable Familiarity of working to ITIL standards (typically Incident, Request, Change) SCCM deployment products, databases and remote-control tools You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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Legal Form: LTD

Company Type: Public

Company Size: 1001 - 5000

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Job Ads found: 644

Job Ads per Month: 13.1

Hiring Locations: 26

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