Hootsuite

About Hootsuite

We're looking for a Director of Content Publishing and Localization for our User Education organization to help us shape our product experiences and maximize customer adoption. You'll be on point for evaluation, decisions, planning, and execution as we refresh our content management system (CMS), develop a new publishing pipeline, and build a new user education website. You'll be responsible for leading and building a team who will support our CMS and related publishing tools. You'll coordinate build and publishing activities with the technical writing team and ensure that processes work well for Hootsuite and our customers. In addition, you'll develop and manage localization processes for Hootsuite content and products. This role is critical to ensuring accurate communication with our customers and an intentional strategy across locales. You'll also develop plans with our design and product management team that enable us to integrate user education content with the product. You will work across multiple teams to ensure customers large and small have the knowledge required to successfully adopt and leverage Hootsuite's suite of solutions on their own, wherever possible. While based remote in Seattle or in Hootsuite's Vancouver office, you will report to Senior Director, User Education. Please note that the role will include 15% of travel to other Hootsuite offices. WHAT YOU'LL DO: Work closely with the Senior Director, User Education, and other stakeholders across the organization to identify and break down complex business problems into simple solutions that can be delivered iteratively. Execute on User Education's roadmap by driving and coordinating solutions that support content publishing and our collaboration with other teams including product design and product management. Help us ensure on-time content delivery. Support and enable your team to create world class content experiences both in-product and for the web that inform and empower our customers. Manage Hootsuite's Content Management System (CMS) toolsets and the content publishing and localization processes, continually driving internal process improvements for the technical writing team, and across multiple teams and functions. Develop infrastructure that enables us to gather data about content success and engagement. Establish a unified voice across multiple product lines and portfolios by implementing automated voice and quality checks such as with Acrolinx. Review and use data to contribute to content strategy development and to develop your knowledge of Hootsuite's customer needs. Effectively communicate project status to stakeholders and various key teams around the organization. WHAT YOU'LL NEED: 15+ years of progressive experience in leadership and individual contributor roles that include software development, systems development or technical product/program management experience. and 7+ years of experience building/iterating on content management systems, publishing systems, and websites. Experience reviewing, selecting and implementing new content publishing systems. Experience planning for localized content sets with knowledge of how to implement and scale multiple languages as part of the content build and publish system. In-depth knowledge of content extraction, storage and rendering. Experience influencing, advocating, and aligning content platform needs to company-level priorities. Experience assisting the delivery of tech programs or products from inception to launch. Knowledge of user needs, gathering requirements, and defining scope. Experience operating autonomously across multiple teams, demonstrated critical thinking and thought leadership. Experience working with technical management teams to assist in the development of systems, solutions and products. Organization, coordination and multi-tasking experience. Analytical and problem-solving experience with large-scale systems. Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones. Accountability: holds self and team accountable to meet commitments. Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects Ability to build inclusive, cohesive teams which apply diversity to meet common goals. Self Development: is personally committed to, and actively works to continuously improve B.S. in Computer Science, or a related discipline, or equivalent experience WHO YOU ARE: Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. Curious. You are always learning and seeking ways to make things better. Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. Share our values: We champion the power of human connection. We're united globally by our shared values of innovation, grit, humility, and passion for customer success. Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact. Learn and grow: We're committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other's growth. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-LD1

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 251 - 500

Revenue: 100 - 500 million (USD)

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Job Ads per Month: 39.0

Hiring Locations: 29

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