HomeChoice

About HomeChoice

Here’s what you can expect to be doing in the role Analyse data and business processes strategically Identify best practice to book new accounts as well as to make further disbursements to existing customers Produce accurate daily and weekly reports and explain movements and trends Leverage the data to find new ways of looking at customer behaviour and solutions to business challenges Continuously monitor and analyse customer retention, acquisition and reactivation movements and trends and ensure response and variances are identified, investigated and explained Assist with the management and implementation of monthly direct mail campaigns (CRM and test mailings) Develop and roll out test strategies in line with the marketing plan and ensure test campaigns are rigorously structured so that the significance of results is not jeopardised Liaise on a continuous basis with the call centre operations manager to load balance outbound calling of direct mailing campaigns to reach targets and optimise results REQUIREMENTS A little about who you are Relevant Degree (BSc, BCom, B Bus Sci, B Eng.) A minimum of one year of experience within a similar role MS Excel proficiency on an advanced level and working experience and exposure to SQL will be an added advantage Self-motivated driver of performance who is passionate about data and analysis Benefits Flexible benefits to structure your own package Creative agile work environment Flexible working hours Café and lounge area Staff restaurant with a variety of healthy meal options

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