Hilton Garden Inn

About Hilton Garden Inn

Work Locations: Hilton Garden Inn Umhlanga Arch Umhlanga Durban 500200 General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. What will I be doing? As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards: Provide input to the Focused Service Area Support Team for the annual hotel budget Deliver regular rolling forecasts with supporting commercial focus insight back up Monitor cost performance and make appropriate resource adjustments to forecast variances Regularly engage in revenue generation activities (calls, sales trips etc.) and be an active supporting colleague for your Head of Sales. Provide the hotel team with the clear purpose they require, support with relevant learning experiences, and give constant feedback on individual/team performance Commit energy and time in ensuring that all team members have the necessary skills and behaviours to deliver great brand unique guest experiences and guarantee the HGI satisfaction promise Drive Hilton Honors enrolments and actively work on improving Guest Loyalty Ensure all guest feedback is followed up, dealt with appropriately, and shared with the team regularly Ensure regular and effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement Ensure appropriate levels of contact with key clients / business providers and specialist support colleagues Manage owner relationship / rapport / reporting as required Be visible in the operations, direct and actively support the team through times of stress Ensure appropriate actions are executed to support any improvements resulting from safety, QA audits or Area Support Team input Commit energy and focus in being / becoming a great boss for the team and providing a great place to work, that allows team members to thrive Recruit suitable brand passionate talent on all TM levels and ensure an on-boarding and TM development of good quality in all departments. Be a role model for all Team Members in regards to Hilton Garden Inn brand behaviours What are we looking for? A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Experience as General Manager or Director of Operations within a similar quality hotel Degree or diploma in Hotel Management or equivalent Possesss strong commercial acumen, with experience in increasing profitability Experience managing budgets, revenue proposals, and forecasting results in a similar sized property Excellent leadership skills Exceptional communication skills In-depth knowledge of the hotel/leisure/service sector It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: General Management experience in a similar quality hotel What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Schedule: Full-time Brand: Hilton Garden Inn Shift: Day Job Job Level: Hotel/General Manager Job: General Manager/Hotel Manager

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Company Info

Legal Form: LLC

Company Type: Subsidiary or Business Segment

Company Size: 1001 - 5000

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