HelpGrid

About HelpGrid

***MUST TAKE ASSESSMENT SENT BY INDEED TO BE CONSIDERED*** Are you an aspiring agent, are passionate about support and have sales experience in collections, real estate, or phone sales and are looking for a new home? Looking for a bigger company that has a family feeling? Then HelpGris is the right company for you! If you are an effective communicator, engage customers with stories, driven and passionate team player, love results and are driven by it, then HelpGrid has the perfect job for you! We are searching for incredible customer support agents, who have the ability to jump to in- and outbound Sales to join our fun, fast-paced, growing team and take on full responsibility for making customers happy? Our team is remote and all communication is on Skype or via calls. You must be comfortable with a remote environment! Customer Support duties and responsibilities Answer customer calls inquiring who the company is Answer questions regarding products and billing for suppliers Respond to Customer Service tickets Multitask between various systems Actively listen to each customer to resolve their concern as efficiently as possible while providing world class service Become an expert on all company products to boost confidence towards customers Remain positive and upbeat throughout every customer interaction Properly manage expectations and follow through on internal and external commitments Collaborate with other team members to solve inquiries Outbound Sales duties and responsibilities Contact prospective customers by phone within minutes Use product knowledge to showcase the solutions that our company can offer to prospects Up sell additional products Use various CRMs to place orders Meet monthly KPI’s Attend trainings to stay up to date with the specifications of new products and service offerings Requirements and qualifications Previous working experience in sales, collection, retention or real estate (preferably 1+ years Bachelor in Marketing, Communication, Business (preferred) Excellent communication, interpersonal and presentation skills Fearless attitude Reliable and trustworthy Own PC equipment & headset Job Types: Full-time, Contract Experience: Collections: 1 year (Preferred) Call Center: 1 year (Required) Work From Home: 1 year (Required) Retention: 1 year (Preferred) Real Estate: 1 year (Preferred) Location: Philippines (Preferred) Language: Superb English (Required)

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