HF Holidays

About HF Holidays

Country House Manager Job Description Location: Holnicote House, Selworthy, Nr Minehead, Somerset, TA24 8TJ Hours: Up to 48 hours per week across 5 out of any 7 days Contract terms: Permanent Salary Banding: £23,000 - £25,000 pa + 10% OTE Responsible for: All house, kitchen, maintenance and garden staff Reports to: Head of Operations via the Southern Area Manager Overview: To manage all aspects of the Country House on behalf of HF Holidays Ltd to deliver a consistent level of high customer service to the required company standards. Main Responsibilities:  To achieve the highest level of guest satisfaction possible through providing a hospitable and sociable atmosphere for all guests.  To take financial responsibility in relation to the area for which you have direct control, for the performance of the Country House, ensuring that all areas of cost and sundry income budget targets are achieved.  To lead the house team on all aspects of customer service and where possible manage all complaints at the house.  To be responsible for maintaining the highest level possible of tidiness, cleanliness and overall appearance of the Country House, its garden and its grounds, always.  To manage the chefs to ensure a consistently good food quality within the agreed budget for the house.  To work closely with the Human Resources team to ensure the correct HR policies and processes are followed in accordance with legislation and HF Holidays’ own approved methods. o With the support of the HR team, take responsibility for all house staff to ensure they are correctly recruited, interviewed, inducted, trained and managed whilst working at the Country House. o To advise the HR department immediately of any areas of concern with staff, including performance or conduct issues.  To ensure all bedroom and public areas meet the required brand standard.  To implement all company policies, procedures and standards that relate to the Country House.  To take responsibility for the purchasing, stock management control and reporting.  To be responsible for the coordination of activity between leaders and the staff and how both interact with guests at the Country House.  Working with central support, implement and maintain all aspects of Health and Safety required in a Country House and to ensure all staff are aware of their own responsibilities and duties. This includes, but is not limited to, Health & Safety at Work Act 1974, the Food Safety Act 1990, the Food Hygiene Regulations and the Fire Regulations.  To be responsible for monitoring, reporting and directing internal and external repairs to property defects. This includes working closely with the house maintenance person, lead maintenance person and the properties team and their suppliers.  To ensure that all required reporting is completed and sent to the relevant departments on time.  To ensure that all live-in staff accommodation is fit for purpose and is maintained by the staff to its required standard.  To be responsible for the promotion of HF Holidays membership to all guests and customers visiting and staying at the house. In addition, support both Sales and Marketing with other initiatives when they arise. Candidate attributes:  Experience in a similar role is essential  Excellent customer service skills  Be naturally outgoing & sociable  Able to communicate effectively  A good team leader and player  Flexibility in working hours, availability at evenings and weekends Package:  Free, all inclusive, full board accommodation inclusive of all utility bills, food and Wi-Fi  10% discretionary bonus  Pension contributions  Comprehensive health benefits package  28 days holiday inclusive of bank holidays, rising to 33 days after two years  1-week free familiarisation visit at any of our country houses for you and your family plus up to £50 towards your travel every year  Cycle to work scheme  Free carparking  One paid day each year to volunteer at a charity of your choice  Exclusive discounts at several high street outdoors equipment stores  Exclusive discounts on our flights and holidays in the UK, Europe and worldwide  Unique opportunity to explore the great outdoors If you wish to apply please forward your CV to [email removed] - we’d love to hear from you!

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Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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