HCL SINGAPORE

About HCL SINGAPORE

Roles & Responsibilities The individual will manage the provisioning and retirement of its customer technology services to its customers, who are predominantly our market participants. The individual will ensure service are delivered on time, and customer are satisfied with the service delivered. Functional reporting to the Head, Service Management for the following responsibilities Track all service requests from market participants, specifically on add/move/changes to these services ensuring requests are within SLA. Work with various provisioning teams to ensure on time delivery of services. Support continuous improvement in stream-lining our provisioning process/workflow Manage customer escalations. Coordinate with market participants on provisioning logistics. Attend meeting/calls with customer and internal provisioning teams on service delivery Create and maintain service records. Generate service provisioning reports on a regular basis. Technical Competency : Good functional and technical understanding of critical systems and infrastructure components. Project management skills ITIL Foundation certification Experience with BMC Remedy service request and change modules Essential Attributes : Attention to details, with the ability to thoroughly and accurately review and track all customer service provisioning Ability to drive internal teams to meet delivery timeline Comfortable at speaking to external clients on their requirements and issues

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Technologies (from Job Ads)

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