GuestCentric

About GuestCentric

GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers and on all digital platforms. We are currently looking for a Customer Success Representative in our Lisbon Office. As a Customer Success Representative, you will: Help customers accelerate full product deployment and utilization. Earn and sustain customer loyalty to Guest Centric services. Nurture references and identify new business opportunities. Source customer insight and distribute knowledge in company Responsibilities: Master in detail the functions and features of GuestCentric System. Master in detail the help desk and delivery processes. Assist in customer training, deployment and adoption of GuestCentric product Suite. Manage high volume of help tickets and customer calls. Work closely with a team of customer success representatives and account managers. Requirements: Minimum 1 or 2 years working on hospitality industry One year of support experience would be valued Outstanding interpersonal skills, customer service and communication, both over the phone and in email. Excellent problem solving/judgment skills, and high level of attention to detail and accuracy. Strong organizational skills, and the ability to work under pressure. Strong work ethic; self-directed and resourceful. Strong written and verbal skills in English, Spanish and Portuguese. Positive: proactive and keen to learn new things. “Can do” attitude – ability to do whatever it takes to get the job done using creativity and flexibility. Self-motivated and able to work independently without daily supervision. Confidence with a CRM and other such tools. Some knowledge/ experience on Channel Manager/management. What we offer: Health Insurance Career Plan Competitive Salary Team Buildings Fresh fruit Free coffee, tea, etc. Birthday day-off Friendly Child-policies Great team-mates Online trainings upon request Macbook laptops About us: GuestCentric’s award-winning solution provides hoteliers with the only unified solution for managing hotel guests’ online journey: custom-built responsive web sites for mobile, tablets and desktops; an integrated booking engine; a social marketing module; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor, Google and hundreds of other channels. We are extremely proud that GuestCentric was featured on the Skift Travel Tech 250. A report that selected the 250 travel tech companies that are shaping the modern-day travel experience. The development of such a software requires special people who love creative, challenging, and fast-paced environments. We operate at a high energy level, and we value work/life balance, delivering fantastic products, world class customer service, and making a difference in the world of travel. Tipo de oferta: Tempo Inteiro

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