Granite Consulting

About Granite Consulting

Contract Opportunity Immediate Start Our client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate. This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the role Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Setup customer access and other service requests Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure Preserve and grow your knowledge of help desk procedures, products and services The Experience - Proven working experience in providing help desk support Great communication skills Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Ability to troubleshoot and multi-task Customer service orientation If the role appeals to you, please call Wayne Slattery on 03 9094 0900 or apply online using the appropriate link below To view all advertised positions by Granite Consulting follow the link http://www.graniteconsulting.com.au/jobs/

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Company Info

Legal Form: Corporation

Company Size: 51 - 250

Job Ad Metrics

Job Ads found: 305

Job Ads per Month: 6.9

Hiring Locations: 12

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