Grand River Natural Stone

About Grand River Natural Stone

The Position Background: Our Operations Leader is an integral part of our management team and is aligned with who we are and where we are going as a company. We are known as a professionally managed company of innovative thinkers, who support our communities and embrace new technologies to deliver the ultimate customer experience. We embrace a fun and challenging workplace with opportunities for growth, while taking pride in being industry leaders. Our outstanding reputation is built on our Core Values: Teamwork, Pride and Professionalism. Operations Leader Role: This position, as assistant to the Branch Manager, requires the ability to over-see the team, direct training, onboarding and engagement with procedures. The Operations Leader is a mentor, a problem solver, decision maker and respectful communicator. Our Operations Leader takes pride in the management of the team, customer experience and the Branch in absence of the Manager. The Operations Leaders’ Responsibilities: · Ensure the safety and safe work practices of the Team · Ensure the security of the building, yard and equipment · Assists in overseeing the effective management of resources (people, inventory, equipment, tools etc) · Demonstrates the company culture by example, and ensures alignment with team actions · Oversees /delivers ongoing training and skill improvement, onboarding and daily (informal) feedback · Supports the team in difficult customer situations and is seen as a level-headed win-win problem solver The Results We See From Great Operations Leaders: · Staff and customer concerns are resolved quickly and effectively · The whole team is set up to succeed by being properly equipped and trained to perform well · Proactive recommendations and solutions are brought forward with fiscal responsibility in mind · An effective ‘dot-connector’, capable of assessing current procedure gaps, and implement improvements · The willingness to ‘jump in’ and help any position when the pressure is high and resources are low · A team that is trusting and collaborative – freely approaching with ideas, challenges and solutions The Qualifications: · Demonstrated relevant management experience (min 3 years) · Fluent in English: Reading, Verbal, Writing · Willing, available and enthusiastic to work early mornings thru early evenings in peak season · Leadership training or demonstrated work experience in a team management role Operations Leaders’ Required Skills: · Excellent organizational ability · Takes initiative by being observant, willing and energetic · A collaborator, able to build trust · Confident and appropriately transparent – allowing others to understand ‘why’ · Excellent communication and computer skills – able to train any employee on any POS/software used · Able to provide constructive feed back and manage uncomfortable conversations The Operations Leaders’ Personal Traits: · A team player and leader · Mentorship-minded and encouraging · Respectful (to others, of policies, with equipment) · Confident and enthusiastic Job Type: Full-time Salary: $16.00 to $20.00 /hour Experience: customer service: 3 years (Required)

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Company Info

Company Size: 1 - 10

Revenue: 1 - 5 million (USD)

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