Globals

About Globals

Globals has drastically grown from a small home office to a globally recognized enterprise offering world-class quality solutions on Cloud, ERP Systems, Predictive Analytics and Enterprise Application Development for various industries including Education, Government, Media & Online Services, Financial Services and to Independent Software Vendors. Globals has enabled its customers to be game changers in their industry through its disruptive and innovative solutions. Globals has been rated for its great work culture that helps its team members manage work-life, have dedicated hours to upskill and reskill themselves and most important to ensure that the projects that they are working on is always unique, challenging their status quo every time. Our unique work culture has made us one of the world’s fastest growing technology companies as recognized and featured by The Economist. Our excellence in technical stewardship and service-offering expertise has facilitated our clients ranging from individual entrepreneurs to Fortune Global 500 – to explore new business opportunities, reduce their operational costs significantly and boost their revenues. Today, Globals enjoys a strong position in the industry as a high-performing leader through its technology innovation and remarkable domain expertise. About the Job Role: When a client purchases a new hardware or software system from a company, the sales representative who sold it to them simply moves on to the next client. That’s where an Implementation Specialist comes in. Implementation Specialists use their technical knowledge to install, monitor and customize systems for clients after the initial purchase has already taken place. Essentially, Implementation Specialists are the people who ensure that a client doesn’t just buy their company’s product, but has a positive experience with it, too. To accomplish this, they talk with clients, collect data, customize features, define objectives and provide training sessions. They typically report to higher-level member of staff, such as an Engagement Manager or Implementation Manager, while simultaneously working with a small team of other Implementation Specialists. Although they spend most of their time in an office environment, Implementation Specialists may also need to travel in order to meet with clients or install hardware. Roles & Responsibilities: Requirement gathering from client & assisting developers during development of the Product or new functionality. GAP analysis. Validating the data and porting the same as per the product requirement. Actively participating in Pre-sales & Post-Sales Activities. Training for clients during Implementation & support post to the Implementation. Creating Documentation and wire framing onto Process and Trouble Shooting. Coordinating with client onto User Acceptance Testing (UAT) Working onto the Implementation Plan and Delivery dates. Assisting while raising Invoice for clients and Follow up onto the Payments Communicating effectively with Internal Team and End Users. Help or assist customers or clients with their external technical issues Provide support in person or may be called upon to address issues with computer hardware or software. Minimum Requirements: Proven ability to develop and deliver engaging and effective training curriculum to provide essential knowledge and enhance user adoption Excellent customer service and interpersonal skills. Proficient in MS Office. Ability to multi-task and have good interpersonal skills. Excellent professional, technical, and creative writing skills Ability to understand complex technical or scientific information and effectively communicate it to other audiences as needed. A forward-thinking, resourceful, and highly organized team player Ability to work at all levels of customer organizations Self-starter able to work independently with minimal supervision Ability to quickly adapt and act upon information Open to a flexible work schedule Should be able to listen patiently to each client’s concerns, and calmly help solve the problem. Dealing with customers and clients requires a lot of patience, kindness, and understanding. The process would include but not limited to Initiate Implementation, Assess Client Needs, Customize the System, Demonstrate and Train, Install the System

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 38

Job Ads per Month: 2.0

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