Global Experience Specialists

About Global Experience Specialists

Proactive, organised and passionate about providing excellent customer service? Got experience in managing multiple caseloads and can make decisions quickly? At GES, due to internal moves, we are currently looking for x3 Exhibition Customer Service Coordinator to join our Servicentre Department. This role is a key position within the team and supports the development of our client relationships. What are you going to do? To provide customer service, sales and general support for Trade Show and Convention Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for all pre and post show inquiries and orders. The role is very varied and includes problem solving and concern resolution for key customers as well as an element of outbound customer service and soft upselling of key products and services to existing customers. Key responsibilities Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the CRM systems. Case Management with timely updates to Exhibitors, business areas and all involved parties. Must have the ability to “own” customer contacts and build relationships. Resolve queries and issues both internally and with exhibitors. Maintain up to date knowledge (after training) on appropriate areas and services within the UK Maintain and achieve all department and personal KPI’s and Objectives, as set by the department or line manager Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries Outbound soft selling, sales through service and up-selling with existing clients What you’ll need Excellent customer service skills Strong commitment to achieve targets and overcome challenges Team player who engages and always collaborates with customers and colleagues An organised individual who takes pride in their work and responsibility of their own development Ability to use initiative to proactively spot and resolve potential problems Experience working with Salesforce CRM would be an advantage Events or Exhibition experience would be an advantage Development and Benefits At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing. Our GES family get the following benefits: Holiday entitlement of 25 days (plus Bank holidays) Enhanced pension plan Subsidised gym memberships Employee referral scheme Working from home opportunities Salary: This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level. A 37.5-hour week working Monday to Friday, typically between the hours of 8.30am – 5.00pm (with one-hour unpaid lunch). About us GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating. Reference ID: 167 Job Types: Full-time, Permanent Experience: Customer Service: 1 year (Preferred)

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Company Info

Legal Form: Inc

Company Type: Subsidiary or Business Segment

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 22

Job Ads per Month: 1.7

Hiring Locations: 2

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