Getty Images

About Getty Images

Customer Success Manager (CSM) - French & German speaker. Dublin based Who You Are: The role is responsible for renewing contracts and increasing spend commitment from within an assigned Getty Images’ customer base. You handle all aspects of the contract renewal process, from successful onboarding, to ensuring adoption/usage/consumption, proactively solving issues, teeing up and executing the renewal/upgrade, and more. You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure. You delight in deep discovery and solution-selling. Customer interactions and communicating is handled through telephone/email/chat for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution. Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research. The successful candidate demonstrates strong: Sense of urgency, time management, deep discovery to identify new and bigger solutions, overcomes objections of price and competition, problem solving persuasive presentation skills. Your Next Challenge: Follows up on all assigned/designated contract renewal opportunities. Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure. Works closely with product specialists and supporting departments in structuring and executing renewal contracts. Meets and exceeds quarterly sales quota for contract renewals. Negotiates contract terms that meet clients’ needs yet maximize efficiencies and revenue streams for Getty Images. Enters accurate customer and sales data into Salesforce and related systems. What You'll Need: Desired 3 years relevant experience in this field. Experience consistently meeting or exceeding sales targets. Experience with enterprise/solution selling. Aptitude to grow and lock in revenue of client base of assigned accounts. Aptitude to sell and upsell, increasing customer retention and underpenetrated accounts. Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs. Experience developing accounts and finding opportunities to grow accounts within a sector. Fluency in French and German required. Getty Images Benefits and Perks: Getty Images is committed to being the best place to work in the world. Part of that is taking care of our employees – through a comprehensive benefits and compensation package. Private Medical Insurance. Life Assurance, Critical Illness and Income Protection. Employee Assistance Program. Season Ticket Loans. Volunteerism and Corporate Giving including a day-off each year for volunteer work. Time off: 25 days paid holidays per year, on top of bank holidays. Plus you can buy or sell up to 2 holidays per calendar year. Flexible working policies. Additional Perks: Employees enjoy a menu of fringe benefits designed to add personal convenience and value to their lives, bike to work scheme, dental insurance, leisure travel insurance, childcare vouchers, eye-care vouchers and local discounts. We also believe in having fun together and we do this through activities like pub quizzes, reception socials, yoga sessions and a blowout Christmas party! As well as Corporate Social Responsibility endeavours, whether that be volunteering, Green issues (internal and external), or Mental Health et al. #LI-AO1 Who We Are: Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. Please also feel free to join our LinkedIn group in order to keep up to date with current vacancies and stories about life at Getty, and the organisation as a whole. https://www.linkedin.com/groups/12178384/ Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life. For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. Getty Images is an equal opportunity employer and strongly supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

Revenue: 25 - 100 million (USD)

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Hiring Locations: 30

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