Gateway Search

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Responsibilities: Prove to customers that every experience matters by delivering the best customer experience possible Follow all documented procedures related to the Associate Engineer position Keep the client and their open tickets up to date at all times on incident progress Manage, triage and resolve tickets raised off of alerts received from our hosting environment Manage, triage and resolve tickets raised by the customer via telephone, e-mail and portal React to proactive events in a timely manner as specified in the procedural documentation and training Work with management on individual and team wide progress and improvements Work in a team environment – multi-culture and global Duties as assigned by supervisor/manager   Requirements: Required Skills: Confident, professional and courteous when dealing directly with clients Excellent written and verbal communication skills Ability to work under pressure Working knowledge and understanding of UNIX/Linux OR Windows operating systems Desired skills: Experience in Providing onsite support to end-users on ICT (Laptop, PCs, Printers, Scanners, Desktop applications, Storage servers) and basic network issues (LAN/WAN). Host and network-based firewalls Understanding of Web Technologies, i.e. DNS, Load Balancers, Basic knowledge and understanding of networking protocols and infrastructure Previous system administration experience with related technologies Understanding of Cloud Computing Services Qualifications A degree in IT, Red Hat or Microsoft professional qualification or equivalent proven experience in a technical support role. Possess 1-2 years’ experience in a server support and/or troubleshooting role. To apply, please share your resume at "[email removed]" OR click on "Apply" Thanks & Regards Geetali Rastogi Licence No: 19C9807 | EA Registration No: R1980793 We are hiring "IT Operations Technical Support" for a global communications and IT services company. Should have experience in Installation, Configuring and Troubleshooting Desktop OR Server

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Legal Form: LIMITED

Company Type: Private

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