GPC Asia Pacific

About GPC Asia Pacific

About us With over 90 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by Genuine Parts Company in North America, owner of the NAPA parts distribution business. With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, with the most well-known being Repco, Ashdown-Ingram, Motospecs, Sparesbox, AMX and McLeod Accessorie The role We are looking for a motivated Service Desk Analyst to join the team on a casual basis. The purpose of the role is to ensure IT Services and Business Application support incidents and requests are managed to resolution and to assist the broader support team ensuring the availability of services. These services are delivered to the GPC Asia Pacific network of stores, warehouses and offices which encompass distributed environments to over 500 locations in Australia, New Zealand and China. This role will be responsible for 1st level Service Desk support for IT Services and Business Applications where first call resolutions can be applied. Also wil work closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained when required. What you will be doing Provide day-to-day 1st and 2nd level Service Desk support (Incident and Request Management) for support calls received via phone, email, voicemail and walk-ups Record and update tickets utilising Incident Management Monitor telephone queues and answer calls within SLA guidelines Provide first call resolutions to incoming calls where possible using knowledge base articles Technical skills required (Mandatory) Microsoft Operating System support (Windows 7, 8, 10) Microsoft Office Application support User administration using Active Directory, etc. Experience with the following would be advantageous: Delivery of support within an ITIL framework Applications deployed via Citrix Office 365 mail and Lotus Notes databases Mainframe (ZOS) and PSeries (AIX) operating systems ServiceNow ticketing system Retail Systems including Point of Sale equipment Warehouse Management Systems and Financial Systems Looking after you We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we can provide you: Supplier and product training Staff discounts across the GPC Asia Pacific group of Companies Structured and supportive team environment Private health insurance discounts Employee assistance program Modern open office with free parking and professional coffee machines GPC Asia Pacific delivers careers and experiences that are challenging and rewarding. We have fun at work and celebrate our achievements and milestones, both big and small. We talk straight through regular, honest and constructive two-way communication. We foster an environment where we focus on results and continuous improvement. Apply Now To make an application, please click the 'Apply Now' button below. Please note only short-listed candidates will be contacted. GPC Asia Pacific is an Equal Opportunity Employer

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Legal Form: Limited

Company Type: Public

Company Size: 5001 - 10000

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