G Adventures

About G Adventures

Travel Consultant (Global Connection Officer) - Melbourne Apply for this position Department: Sales Location: Melbourne, Australia The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one! G Adventures is a company that prides itself on changing lives through travel. With a company culture based on unique core values that they live and breathe every single day, G Adventures has 26 years of success behind them, proven through double-digit sales growth year on year, and a global family with 7 regional sales teams, 5 sales offices and 25 local offices. Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs. Responsibilities Mission: Reach monthly sales targets while driving exceptional customer service KPIs Work with both speed and efficiency while consistently displaying compassion and care in every interaction Handle any booking issues calmly and with empathy Differentiate your service to provide a uniquely G experience for our travellers How your Mission is Achieved: Connect with our prospective travellers both over the phone and via email Ask the right questions to ascertain the needs of each unique traveller Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience. Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates Act, at all times, with the purpose of providing a life changing experience Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers Requirements Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs A love of sales and travel Experience using a GDS system, preferable but not necessary Superior selling skills & exceptional customer service skills are required Excellent verbal & written communication skills Problem solving/complaint resolution skills Extensive geographical knowledge & travel experience Flexible and energetic, with the ability to work independently as well as in a team environment Ability to work varying shifts and weekends as required Ability to navigate and use a variety of computer systems confidently with speed and efficiency Understanding of, and identification with, G Adventures’ Core Values Enjoy being a part of a global team If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now! We thank all interested candidates however only those chosen for an interview will be contacted. ***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN AUSTRALIA*** Apply for this position

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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Job Ads found: 792

Job Ads per Month: 17.2

Hiring Locations: 24

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