Freightliner Northwest

About Freightliner Northwest

Overview: Built upon over 30 years of helping customers satisfy their transportation needs, Gordon Truck Centers, Inc. (GTC) is an expanded network of 12 dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, Reitnouer Aluminum Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. The Parts Manager is responsible for the management, profitability and efficiency of the store Parts Department areas of responsibility including; proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying and advertising. Responsibilities: Manage the department P&L, control costs and create/implement profitability growth opportunities. Lead a staff of, parts counter and imbedded department parts support personnel include; hiring, training, scheduling, payroll, retaining, coaching, setting and monitoring goals and ensuring acceptable performance. Implement systems and procedures to ensure the safety of all staff and company property. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation. Design and maintain a staff cross-training program (tracking and documenting all tasks). Ensure all staff have completed their required monthly online trainings. Design and communicate career path growth for staff. Manage, monitor and maintain inventory control in order to minimize obsolescence and maintain healthy stock to include; cycle counting, zero location (no bin), inventory turns, obsolescence, purchasing, lost sales tracking, loss control, cores and warranty cores. Ensure vehicles and equipment are up to safe and working standards. Champion Elite Support Continuous Improvement initiatives to ensure parts procedures are efficient. Incorporate and maintain workplace optimization and waste reduction protocols (5s) to establish a clean and organized department; including the parts merchandising/lobby area. Initiate ongoing and effective communication between departments to ensure timely turnaround of parts needed and efficient process flow (parts is the supplier for all other departments). Build relationships with customers and handle customer complaints immediately and according to dealership guidelines. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction. Implement processes to continually promote sales specials to customers. Build and maintain mutually beneficial relationships with all vendors. Manage freight recovery for all freight carriers for inbound/outbound freight. Work with sales and corporate staff to set a pricing policy that balances volume, customer loyalty, and the cost of doing business. Collaborate with leadership to establish department goals and utilize project management tools to meet deadlines. Communicate on a regular basis to upper management successes, failures and needs of the department. Other duties as business needs require (i.e. assist counter team and phones at busy times). Qualifications: Job Requirements Education: College degree or relevant on the job experience, preferred. Experience: Minimum of 4 years parts management or equivalent experience required. Skills: Solid working knowledge of dealership level parts department. Proven leadership skills. Must be professional and safety minded at all times. Excellent communication skills, including both verbal and written and well as listening skills. Excellent customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Proficiency preferred in the following systems: Procede, DTNAConnect, PartsPro, Paragon, Power BI Reporting, Cummins, CAT. Job Conditions Physical Demands: Requires standing, bending, stretching, and manipulating a computer keyboard, use of a telephone. Some heavy lifting up to 50 pounds on occasion. Environmental Demands: Mostly indoor work. Some noise while working around operation departments. Hours: 8 hours per day, 5 days per week, must have shift flexibility. Additional Information: Freightliner Northwest is a 24/7 facility and off-hour shifts may be required occasionally or for special events. ADDITIONAL INFORMATION: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Synonyms

Technologies (from Job Ads)

Hiring Locations (10 of 20)

Headquarters

Loading map...

Company Info

Company Size: 501 - 1000

Job Ad Metrics

Job Ads found: 446

Job Ads per Month: 9.5

Hiring Locations: 20

Data Info