Fourth

About Fourth

Do you have vision, passion, and a knack for relationship building and bridging complex partnerships? Have you worked previously as a Customer Success Manager in a SaaS organization with exposure to the hospitality industry? OR perhaps you may be from a sophisticated hospitality-focused organization where you had multi-site responsibility as an operations, finance, HR, or purchasing manager where technology was a key driver in your organization’s operation. Have we got a rare and exciting opportunity for an amazing candidate…. This role manages, and is responsible for, a set of Fourth’s most strategic and Hotel customers: becoming embedded in their businesses and ensuring full visibility of each customer’s business objectives and supporting them in achieving them. The Role- Core Accountabilities Full accountability for a small set of Fourth’s most strategic and valuable customers. Establishing and maintaining strategic partnerships and realizing return on investment. Ensuring full visibility of each customer’s business objectives and supporting them in achieving them Ensuring that every Customer has a strategic plan aligned with their business objectives- current usage, next projects, how Fourth’s solutions will continue to add value. Understanding where each customer is in Solution Maturity and ensuring Fourth is guiding them along their uniquely designed path, Ensuring no attrition occurs that is within Fourth’s control and that any changes in revenue are forecasted to the Leadership Team and Finance Proactively identifying opportunities to add value to partnerships through solution expansion, providing additional services, or recommending expandable integrations Creating advocacy and proactively ensuring satisfaction does not dip Ensuring that customers are engaged appropriately with Fourth Sharing information appropriately with regards to the strategic direction of the customer and trends in technology requirements to support shaping the direction of Fourth, it’s services and solutions · Working interdepartmentally to align account planning, strategic initiatives, board directives, marketing opportunities, and sales leads are directed in such a manner as to be ambitious and results driven. · Driving development considerations within the business and championing your Customer’s needs, whilst also negotiating expectations and challenging decisions Required experience/ qualifications · A minimum of 2 year’s experience of working in an Account Management/ Relationship Management/ Customer Success role previously is required, OR experience at an Operations/ Area Manager level from within hospitality with multi-site responsibility and proven financial acumen · You are a people person… you absolutely know how to read a room. Diplomacy, factual articulation, and emotional intelligence are your key calling cards. · The ideal applicant must have experience of dealing with c-suite/ board level contacts · A willingness to travel where appropriate and attend networking functions past office hours on rare occasions · Professional sense of organization: able to work in an office environment and remotely understanding appropriate collaborative levels of engagement with co-workers · An strong interest in enterprise technology and the benefits it can bring to a business would also be advantageous · This is a customer facing role so you will need to be articulate and professional with the ability to identify opportunities and think on your feet · Exceptional organizational and communication skills are required · You should be excited and engaged in the hospitality industry- you love people and enjoy spending time in the vibrant hospitality scene. You must have experience working in the hospitality industry this gives a great head start with the language, processes and where customers can seek to get value from their solutions · The ability to unpick complex issues and ensure that the Fourth teams are mobilized to resolve the issue is important- the CSM role requires that an individual is able to control and delegate in situations · Confident, engaging individuals do well in this role. We love diversity, encourage and promote it, and want those who share our values to join the team. · Ideal candidates are a perfect smattering of self-starters, mediators, strategic thinkers, and team players · Previous experience of having used a Fourth Solution is desired What’s in it for you? · Recognition and rewards for your dedication and hard work · Clear routes to succeed and unrivaled support from management teams · Training through our ‘Fourth Training Academy’ · Enrollment onto our pension scheme · Free fruit baskets · 25 days holiday + bank holidays with the option to buy an additional 3 days per year · Season ticket loans · Cycle to work schemes · Free on-site parking · Discounted gym membership · Discounts at various restaurants across Cheshire · Monthly wellness days – massages, nails, haircuts etc · Christmas and Summer party every year · Wellness Weeks – previous years have included mental health awareness, zumba and fitness classes, smoothie making and Yoga · A FREE day off for your birthday – not taken from holiday allowance · Simply Health - a scheme which allows you to reclaim healthcare expenses We are keen to support Charity work within the community and good causes, therefore should you wish to raise money you can claim a charity day in the year. The Company also offers life assurance, company sick pay, child-care vouchers, enhanced parenting scheme and family friendly benefits. Don’t just take our word for it. Visit our Glassdoor and Facebook and pages to see what our employees have to say! https://www.glassdoor.co.uk/Reviews/fourth-reviews-SRCH_KE0,6.htm https://www.facebook.com/fourthnews So if you are interested in exploring a career as a Senior Customer Success Manager with Fourth then please send your CV across or get in touch for a confidential discussion – Natasha 0770 4770 303 Job Types: Full-time, Permanent Salary: £45,000.00 to £55,000.00 /year

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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