Foolproof

About Foolproof

Foolproof is a fast-growing, forward-thinking creative company with offices in London, Norwich and Singapore. We are leaders in the human-centred shift in design. We challenge old ideas which slow down positive design-led change. To achieve this, we work with the world’s most ambitious brands from vision and strategy across design and development to delivery to market. We also partner with our parent company Zensar to deliver human-experience at scale on digital transformation initiatives. Our Singapore office was opened in 2012 to support the growing demand for user experience design in Asia. Since then, we have grown to a team of 14 of UX consultants and designers who help our global and local clients create powerful and effective designs, digital products, and services based on the insights we gather. Customer experience is at the heart of everything we do. We encourage our clients to embark on highly collaborative, inclusive design processes, using their stakeholders and end-users to help develop and crystallise our solutions. The role at a glance You will support the growth of our wide-ranging portfolio, which includes some of the biggest and best brands in Singapore. The role of Senior Account Director combines a passion for developing a deep understanding of our clients and their business challenges alongside delivering products and services that create value for our clients, their customers and the Foolproof organisation. We are seeking someone to join our growing team here in Singapore who is a self-starter capable of developing and nurturing client relationships while helping to evolve and develop the client engagement team in Singapore. You will have the opportunity to grow professionally by helping lead the Client Engagement practice and will work closely with the Studio and Delivery teams. You’ll be a key part of the Singapore management team and will continue to help drive the growth of our Singapore office. This role would suit an individual who has experience in hitting commercial (sales/revenue) targets, fostering client relationships and developing and negotiating proposals for the design and development of products and services. You will likely be from a consultancy or digital agency background, possess a strong interest in experience design and have a solid understanding of typical digital design processes. Role and responsibilities The primary goal of the Engagement Director is to achieve commercial growth of client accounts aligned to the overarching strategic growth plan for the Singapore office. You will be seen as a partner and advisor to individuals within the client organisation and the Foolproof team. The clients (and targets) that are assigned to the Engagement Director will be determined by their experience in role. Building, maintaining and deepening client relationships You will proactively look for ways to engage with your clients, and understand their business to achieve growth: Helping our clients gain reward and recognition from our work Pro-actively maintaining and developing your network of clients. Spending time client side to develop a deeper understanding of their business and their challenges. Commercial growth You will create, maintain and action strategic client plans aligned to an annual sales target by: Understanding client problems and objectives to create Foolproof project opportunities. Opening, driving and closing opportunities within a sales pipeline. Developing proposals and working with the Delivery Team to effectively cost and price work. Providing regular and accurate updates on your pipeline and account status to the Foolproof management Working with other Foolproof teams You will support effective ways of working between Client Engagement and Practice teams by: Working closely with teams during pre-sales process to scope out a response to client briefs and subsequent mobilisation of projects. Working with Contract Excellence and client procurement/legal teams to secure contracts. Line managing colleagues where relevant. Essential qualities Confident and consultative communication and sales style. You are a good verbal communicator and must be able to interact effectively with clients and Foolproof colleagues, building close rapport and confidence quickly. Good written communicator. You will be expected to deliver a range of different types of document, from emails to presentations, to client briefs and proposal responses, so your ability to write clearly, concisely, and accurately is important. Business acumen. You are able to understand various business models and can negotiate both internally with colleagues and externally with clients. Able to multi-task. You must be able to manage multiple tasks at once, oversee multiple client relationships and are comfortable in a fast-paced environment. Confident. A strong work ethic, able to lead the team, some with a lot of experience and varying priorities, towards one goal. Perceptive & inquisitive. Able to identify situations where politics may be influencing client decision making and/or when team members may be struggling to balance priorities. Flexible. You should be decisive in your actions, but also flexible to change if warranted in the future. You pick up tasks with little fuss, be it administrative, people-focused or strategic, asking for help as needed. Experience Previous experience of working within a Sales/Account Management role, managing and developing accounts ranging from $80k - $600k, turning them into $1m+ client relationships. Ideally this will have been in product and services within the digital services space. Solid understanding of account management and client relationship best practice. Experience in Contract negotiation, writing, as well as working with Finance and Procurement teams. Experience cultivating and maintaining relationships with senior level clients; ability to form strong relationships. Experience working with a team of strategists, consultants and designers; developers an added bonus. Package We put a lot of time and energy into making Foolproof the best place it can be for our people. We give our team the support they need to develop personally and professionally in a collaborative culture that emphasises learning. We offer competitive salaries and a range of benefits including: Regular salary reviews. Annual bonus and profit share schemes. 20 days holiday which increases to 25 days with service. Plus the option to buy and sell leave. Departmental training budgets for learning and development. Quarterly away days including a Team trip abroad. Long service awards and enhancement to our standard benefits. How to apply If you're ready to apply please use the careers form on our contact page. If you have any more general questions feel free to drop us an email on: [email removed].

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Company Info

Legal Form: Ltd

Company Type: Subsidiary or Business Segment

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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