Fitness Superstore

About Fitness Superstore

Full Time Customer Service Advisor Location: Northampton Hourly Rate: Up to £10.00 per hour depending on experience Job Type: Fixed Term Contract up to the end of June Now in its 25th year the Fitness Superstore is a successful retail & distribution business, selling through 11 stores, telephone, catalogue and website; annual turnover is over £30m. It is a destination store business where customers travel to see and try a huge range of fitness equipment under one roof in large impressive showrooms (the largest in the UK). As an industry leading specialist they pride themselves on giving excellent advice, meeting every customer's needs and exceeding their expectations. The Role We are looking for a confident and professional individual to work as part of a close knit team who provide high standards of customer service to our customers, from placing their order through to the delivery of their items. Providing day to day support to our carriers and customers to ensure a high level of service is always maintained. This is a small but busy team, and your main duties will include: Offering excellent service to our customers both internally and externally. Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status Order processing including finance applications, credit card payments etc Liaising with suppliers / freight companies on replacement goods and collections Handling and resolving customer complaints Communication & coordination with internal departments Liaising with drivers The Person Successful candidates will have great communication skills and have previously dealt with customer queries whether face to face or over the phone Must be able to work in an pressurised environment Be a team player Have excellent attention to detail Computer Literate including excel, word and emails Strong interpersonal skills, adaptability and flexibility required Ability to prioritise and manage time effectively in a fast paced environment Professional and friendly telephone manner You must be available for an immediate start. Remuneration: Hourly rate of up to £10.00 per hour depending on experience The Hours: Hours of work are Monday to Friday 09:00 – 17:00 To Apply: Please send your CV and covering letter to [email removed].

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