First State Bank

About First State Bank

Full-Time Loan Support/ New Accounts Representative 708 Azalea Drive Waynesboro, MS A Loan Support/New Accounts Representative has a dual role in supporting a lender and customers throughout the lending process and assisting customers with their new account (checking, savings, CD, IRAs) needs. The successful person embraces the challenges of the many responsibilities and performs them with confidence. Loan support serves as the liaison between the lender and customer and instills confidence in the Bank by being informed of the process and completing the many required documents correctly. The most successful loan support person is or becomes knowledgeable of the process to the level that they can handle the loan from start to finish with minimal oversight. The New Accounts role requires knowledge of the Bank's products and services to discern the customer's needs and provide efficient service. IMPORTANT! Applications and resumes reflecting proper grammar, sentence structure and punctuation skills are sought. Qualifications - ONLY THOSE WHO MEET MINIMUM QUALIFICATIONS WILL BE CONSIDERED FOR EMPLOYMENT Banking experience in new accounts or loan support is preferred. Other banking experience would be considered based on longevity in position and job performance. Absent this, we will consider a steady work history with at least one year customer service experience from another industry; Knowledge of Bankway would be ideal; A working knowledge of Word and Excel and moderate keyboarding skills is necessary for daily tasks; Crucial skills include organizational, initiative, communications (verbal, written and interpersonal), the ability to work independently according to Bank policy and procedures, the ability to meet deadlines and to offer assistance to others in a helpful manner. Necessary skills include the ability to focus on a task in an open environment with the expectation of interruptions. Required skills are attention to details and knowledge of Bank products and services to evaluate customer needs and assist with questions. A successful Loan Support/New Accounts Representative must read at a level sufficient to understand memorandums, instructions and forms, be able to write in a clear, concise and legible manner; be able to work alone or in a team environment; be able to work under time constraints; use good judgment and relate tactfully, respectfully and professionally with co-workers and customers. Primary Objective - To provide a lender and customers throughout the process support with commercial, consumer and real estate loans and to serve and assist customers with their banking needs in a manner of excellent customer service, to be knowledgeable of new and existing Bank products and services in order to assess customer needs, and to accurately carry out all responsibilities according to practice and procedure in a team-oriented environment (i.e. working in harmony with all bank employees). ALL job duties require strict adherence to all applicable federal and state rule and regulations as well as Bank policies and procedures. Primary Responsibilities – To prepare or complete loan applications, renewal agreements and transaction tickets; assist or be responsible for clearing exceptions in compliance with regulatory guidelines; correspond with insurance companies to verify coverage; process credit reports and prepare adverse action notices; proof documents and verify all information before the loan is forwarded to Loan Operations or is closed; accept loan payments, transfer funds; responsible for customer and other correspondence and communications; assist customers by phone or in person with loan, new account, IRA and CD needs or by directing customers to the department that can best assist them; daily scan paperwork into the system; order checks, take debit card applications, perform account maintenance, and to speak knowledgeably about Online Banking, Bill Pay and Mobile Banking. New Accounts responsibilities include assisting customers with their new account (checking, savings, CDs, IRAs) needs by following established procedures, clearing exceptions (i.e. errors made during the opening process) in compliance with regulatory guidelines, ordering checks, creating debit cards, scanning paperwork, answering phones and assisting co-workers as needed. Secondary Responsibilities - Could serve as back-up to credit card administration, answer all phones as needed and any and all general clerical and other duties as assigned. Expectations are to perform all job duties and other responsibilities as assigned and to follow all safety rules and regulations. Regular attendance according to the work schedule is necessary and essential as is receiving detailed information verbally, in person and by telephone. Extensive reading and computer use is expected the majority of the time. EEO/AAP/F/M/Disabled/Veteran

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 54

Job Ads per Month: 2.0

Hiring Locations: 5

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