First Commerce Credit Union

About First Commerce Credit Union

First Commerce Credit Union is looking for a self-driven and proficient Collections Representative who can help us achieve our company financial goals and empower people to enhance their financial well-being! Have you ever worked with difficult customer interactions? The Collections Representative will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue by collecting missed and outstanding payments. The ideal candidate for this position can work as part of a dynamic team and as an individual, yet able to work in an environment where work assignments change frequently. What you'll be doing: Monitoring overdue accounts and contact members with past due, negative and charged-off accounts by telephone, mail, electronically, or in person at the credit union to discuss circumstances of delinquency or negative status. Offering solutions, arranging suitable repayment plans, prompt follow-up on all arrangements, schedules, or action, and promptly follows-up on related activities. Answering members and team member questions regarding problems with accounts; process to conclusion routine inquiries and account research, record / document all collection activity and updates member records with new information in a timely manner. Performing various administrative functions for assigned accounts, such as: recording address changes, credit bureau reporting via E-Oscar Online, initiates and reviews modification paperwork, creates and mails letters and/or past due notices of payment arrangements and appropriate reminders. Verifying the accuracy of all necessary documentation is present on all delinquent loans progressing to legal or repossession status. Maintaining positive relations with members by exercising the ability to discuss personal financial circumstances in a candid, tactful manner. Reviewing accounts and approves repayment of overdrawn or NSF checking accounts within assigned authority, while working with financial centers to arrange closing accounts as needed. What you'll bring to the table: Superior interpersonal and communication skills enabling tactful, professional, and clear resolution to achieve successful outcomes. Any knowledge of credit union policies and procedures would be beneficial. Solid Microsoft Office Suite experience We would love to hear from people with: A passion for helping people for getting out of hard financial situations Be results and team oriented and foster that culture with others WOW internal and external customers while building and fostering amazing partnerships Focus on the win/win, and always try to understand perspectives that are different than your own

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 280

Job Ads per Month: 8.5

Hiring Locations: 3

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