Fibernetics

About Fibernetics

Your Invitation Innovation - Accountability - Just Do It and Find the Solution - Teamwork - Trust - Happiness We are inviting an outstanding Customer Service Representative to join our NEWT team to contribute to delivering happiness and connections every day. The unique tasks that you will take pride in accomplishing are listed below. At Fibernetics we believe in finding individuals who can thrive in our environment and provide support to our customers with a positive attitude. We are seeking a skilled Customer Service Representative to be a Tier 1 Help Desk representative and member of our NEWT Support team. Your responsibilities will revolve around providing support to our customers and users over the phone, through email, and in chat sessions. Ways You Contribute You will provide a positive support experience to our Business customers and users. You will create quality tickets for our Subject Matter Experts to review and resolve. You will collaborate with the Support team. You will ensure feedback regarding tickets is communicated to the appropriate person. You will assist the Support team with improving processes, documentation, training material, and tools. You will follow-up with customers and partners to ensure resolution satisfaction. You will work in a team environment to resolve customer and partner issues. You will perform other duties based on the needs of the business as they arise. What Makes You Awesome You have exceptional customer service skills. You have outstanding comprehension and communication skills (written and verbal). You have the ability to learn and understand technology changes at a rapid pace. You are a fast learner and eager to add value. You take pride in helping internal and external customers. Skills Considered an Asset You have experience in technical support customer service role. You have experience in the Telecommunications industry. You have Microsoft Great Plains experience What Makes Us Awesome Attractive benefit plan Three weeks of vacation to start Paid day off for your birthday Two paid days off a year to use for volunteering with a charitable organization Flexible hours for most positions Social Committee with regular company lunches & events Free parking

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Company Info

Legal Form: Corporation

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

Job Ad Metrics

Job Ads found: 36

Job Ads per Month: 3.6

Hiring Locations: 2

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