FIRST SERVICE CREDIT UNION

About FIRST SERVICE CREDIT UNION

This role requires the ability to both troubleshoot (and at times) resolve issues. In the event an issue cannot be resolved, the successful applicant will be responsible for escalating the issue to our software development team. Essential Functions and Responsibilities: To automate our testing process and to provide level 2 support for clients using our proprietary web-based software. Create and maintain automated tests, provide detailed information about internal and external issues, then log issues into our Service Desk/Ticketing Software. Test newly developed software before it is released. When issues are discovered, you will be responsible for writing detailed step-by-step information along with screenshots (or video) proving how/when the issue occurs. Capture bug defects by writing detailed information that can easily be followed by tech-savvy individuals and those who are not. Utilize established ticketing system to document and track the status of all incoming issues; coordinating details and updating our clients on the issue status until it is resolved. Provide level 2 technical support for clients who call in or those who create service desk tickets. Troubleshoot web-based software across a variety web browsers and mobile devices. Knowledge and Skills: Experience: 2+ years of working knowledge of C#, T-SQL, and PowerShell. Education: Bachelor or Master Degree in Computer Science (or a similar field). A firm understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology. Basic understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN, SSL, etc.). Experience supporting clients (from a technical standpoint). Ability to prioritize and manage multiple tasks across multiple projects concurrently. EOE

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Company Info

Company Type: Public

Company Size: 5001 - 10000

Revenue: 25 - 100 million (USD)

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Job Ads found: 184

Job Ads per Month: 4.5

Hiring Locations: 3

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