F12.net

About F12.net

What We Offer ✓ Comprehensive benefits package (Dental, Massage, Orthotics) ✓ Health Spending or RRSP Matching ✓ 3 weeks vacation, plus extra Flex days ✓ Travel opportunities ✓ A fast-growing company where you can work across Canada ✓ Pristine office A Day in the Life If you know a little about IT and a lot about building and servicing client relationships, we want to hear from you! In this role, you will build and sustain relationships with SMBs that are looking for a company to help them embrace technology benefits, and handle the complexities. This role will be supported by a team of technology professionals that know IT, your role is to communicate the client’s needs to the team and then translate the proposed solutions in terms that our mostly non-technical customers will understand. More specifically this Client Relations role orchestrates meaningful relationships and is responsible for client satisfaction, client documentation, technical solutions, and that F12’s evolving offerings add value, remain relevant and build loyalty. With your creative thinking, you will use analysis, open dialogue, and storytelling to equip visionary leaders and their teams with competitive insights to advance their organizations. In this client-facing role, you will use a sharp focus on building loyalty through client relationships while articulating client needs to the rest of the organization. This role is not just about how to use your leadership style to make you successful, but how you use it to help others achieve their goals, as well. Develop and execute a robust, ongoing, and effective community engagement plan by regularly promoting F12 in the industry or region Deliver quarterly business reviews with business leaders to continuously evolve their IT maturity, inform their decision making, and gain insight into their goals and challenges Understand a given industry vertical or community by joining groups, engaging in speaking events, leading marketing drives, and maintaining relationships with key leaders Provide and demonstrate a sustained value proposition that is tailored for the industry, size, and scope Stay abreast of trends, opportunities, and challenges of the market and geographies in which our clients operate, and how it affects their business and initiatives Experience You Bring Bachelor’s Degree or higher, with 3-5 yrs direct client “farming” experience Individual contributor with a dynamic personality that is able to effectively engage and influence internal and external stakeholders Proven track record of developing and growing client relationships A passion for customer relations with the ability to manage client engagements under high stress General knowledge of how IT Support and Services work in terms of infrastructure, connectivity, security and licensing. Superb oral and written communication, with seasoned presentation skills Financial acumen regarding budgets, forecasting, and cost controls Foster healthy, long-term relationships, by creating client WOW through genuine personal experiences, deep connections with business leaders Identify relevant business metrics to track and assess the status of clients Job Types: Full-time, Permanent

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

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Job Ads found: 282

Job Ads per Month: 7.2

Hiring Locations: 8

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